Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones towards a rewarding career with one of the world's most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family.

As a Residency Clinic Coordinator in the Psychiatry Clinic, you will be responsible for coordinating the daily activities of the clinic and ensuring efficient and professional patient flow through the office. Some of your primary duties include:

Completing checkout, scheduling appointments, and ensuring completing of the revenue cycle by posting charges, processing emails, and troubleshooting billing problems.

Answering phone calls in a positive and professional manner while assessing and evaluating the needs and concerns of patients and community stakeholders.

Maintaining the clinic schedule and a collaborative relationship with physicians, clinical caregivers, administrative caregivers, and billing caregivers.

Greeting and instructing patients and visitors and acting as a resource to our Psychiatry residency program.

Processing all patient documents related to appointments, tests, and subsequent referrals.

The ideal future caregiver is someone who:

Demonstrates a high degree of self-motivation and autonomy.

Thrives working both independently and as part of a team.

Works well in meetings, engaging with patients, and working with various levels of physicians.

Is comfortable with change.

By taking this opportunity, you will join a new residency program and become a key decision maker within the program. If you wish to continue your education, this opportunity also offers tuition reimbursement.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

40 hrs per week

M-F 8am-5pm

Responsibilities:

• Develops and maintains a collaborative relationship with the Department administrative staff and orthopedic clinical staff.

• Coordinates reception, appointment scheduling, registration, charge entry and medical records functions to promote the smooth, efficient flow of patients through the office. Ensures accurate and timely entry of registration data.

• Collaborates with coding coordinator(s) to ensure compliance with ICD-9 and CPT coding. Ensures accurate and timely charge entry and processing of denials. Troubleshoots billing problems.

• Implements organizational policies and procedures. Identifies, analyzes and resolves work problems. Takes appropriate steps to solve patient and guest complaints or problems. Recommends, implements, and evaluates patient satisfaction initiatives.

• Collaborates with Patient Financial Services in referring patients to available funding sources such as Medicaid, Access to Care, and Medicare.

• Assists with completion of financial assistance forms and refers appropriately to the hospital prescription assistance program.

• Serves as a liaison between the practice and administration, billing service, IS, finance, and other hospital departments.

• Orders supplies, prepares check requests for purchased items in a timely manner, and works with Accounts Payable to process payments. Maintains strict control of expenses.

• Monitors facilities to ensure they are safe, secure, and well maintained. Ensures adequate inventory of supplies and equipment. Ensures offices are opened and closed according to procedures.

• Promotes office in a positive manner within the hospital and in the community.

• Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.

• Follows hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.

• Other duties as assigned

Education:

• Associate's degree in relevant field or the equivalent combination of relevant experience and/or education.

Certifications:

• None required

Complexity of Work:

• Knowledge of billing procedures, CPT, and ICD-9 coding skills.

• Proficient with computer software applications (Word, Excel) and medical practice management systems.

• Ability to deal with patients, residents, attending physicians, office staff members, administration, and the public effectively.

• Ability to troubleshoot and train others on the use of medical office systems.

• Excellent verbal and written communication skills and interpersonal skills.

Work Experience:

• Two to three years experience in physician office setting.

• Experience working in a medical teaching environment preferred.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods

• Ability to operate a computer and other office equipment

• Ability to communicate and exchange accurate information

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities