Description This position will manage and oversee all related activities for the Patient Financial Services area. This is a full-time position working daytime hours M-F out of the Revo Health Corporate Office in Bloomington, MN. Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed by Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more. Essential Functions: Oversee, monitor and supervise the daily operations of the Patient Financial Services billing team, ensuring excellent customer service through all means of communication Effectively recruit, hire, coach, train, and develop employees Conduct frequent, timely, and appropriate communications with employees through meetings and one-on-one sessions; actively participate in meetings and other communications processes; share information timely, accurately and completely with others, as needed Timely analysis of data to ensure quality standards are met and maintained as it relates monitoring accounts receivables Coordinate department daily work schedules (e.g., ensure proper staffing levels, coverage for lunch and breaks, etc.) Ensure timely annual review process for all staff according to current business practice Ensure staff members receive recognition, development, coaching, and when appropriate, counseling Review/approve/deny all requests related to payroll, PTO and other related time management items Any and all other duties as assigned Education and Experience Requirements: High School diploma/GED or equivalent Minimum of 1 year supervisory experience. Healthcare setting preferred. Previous experience in a healthcare environment related to claim processing and payer requirements Essential Requirements: Ability to: Work in the clinic or office during business hours Travel independently throughout the clinic/office (which may include movement from floor to floor); sit for long periods of time Work at an efficient and productive pace, handling interruptions and meeting deadlines Converse in a calm, friendly manner Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions Understand and execute a variety of instructions Effectively operate clinic and office (e.g., PC) equipment; and communicate on and operate the phone system Work independently with minimal supervision Travel to other work locations, if required Ensure compliance with policies, procedures and practices Ensure compliance with all applicable laws, regulations, etc. (e.g., HIPAA, Stark, OSHA, employment laws); company policies and procedures; business ethics; etc. Performance Expectations - Core Values: Integrity - Do the right thing and take responsibility for what you do and say Service - Consistently contribute to deliver an exceptional experience Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness Teamwork - Be a part of the whole; support each other positively Environmental Conditions: Normal clinic/office setting Notes: Revo Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.