Job Summary

We are currently looking for an Attractions Ticketing Lead to join our team at the legendary Queen Mary. The Attractions Ticketing Lead is responsible for providing information and/or answering guest and crew questions about ticketing while providing the highest level of service possible in an efficient courteous and professional manner.

Responsibilities

QUALIFICATIONS:

• The ideal Attractions Ticketing Lead will have at least one year of experience in cash handling exceptional communication and guest relations skills. Previous ticketing system knowledge is a plus.

• High school degree or equivalent

• Basic computer skills

• Ability to perform job functions with attention to detail speed and accuracy

• Must possess basic math skills and have the ability to handle money

• Must have the ability to communicate clearly and directly with guests using a positive clear speaking voice

• Must have the ability to work a varied schedule that may include evenings nights and weekends

JOB RESPONSIBILITIES:

• Coaching Ticketing Crew Members on daily sales goals and policies

• Authorizing discounts and ticket returns according to policies

• Ensuring that the Ticket Booth/Passenger Information and Crew Members are ready and prepared to deliver a great guest experience

• Maintaining a clean and organized work area to include making sure that the ticket booth has the appropriate amount of ticket receipt paper and map stock on hand

• Monitors Crew Member execution of policies and procedures; coaches and/or provides additional training as necessary

• Liaises with management to ensure the highest standards are preserved for guest service and profitability

• Greeting guests in a warm and friendly manner acknowledging them upon arrival

• Collecting payment and providing change in a timely and courteous manner

• Balancing end-of-day paperwork including cash credit cards and discount coupons with minimal errors overages or shortages

• Making reservations and selling guided tours

• Assisting in coordinating large group bookings

• Interacting with crew members in a professional manner assisting other departments with necessary information

• Managing and resolving all guest complaints and compliments in a professional and courteous manner

• Listening and responding to guest inquiries using a positive clear speaking voice

• Maintaining an up to date working knowledge of all property amenities as well as any special events

• Answering the telephone in a professional manner and assisting guests with any questions directions etc.

• Answering questions about the Queen Mary tours and guided tours

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offeringDaily Pay! Ask your Recruiter for more details

• Medical, Dental, and Vision Coverage

• Short-Term and Long-Term Disability Income

• Term Life and AD&D Insurance

• Paid Time Off

• Employee Assistance Program

• 401k Retirement Plan

Compensation Min

USD $16.00/Hr.

Compensation Mid

USD $18.50/Hr.

Compensation Max

USD $22.20/Hr.

Apply for this position (https://careers-aimbridge.icims.com/jobs/325066/ft-attractions-ticketing-lead--queen-mary-%2419/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834475008)

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EEO Statement

Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PropertyQueen Mary Hotel - Union Payroll

Posted Date2 weeks ago(5/2/2024 6:00 PM)

ID2024-325066

LocationUS-CA-Long Beach

CategorySpa/Well-being/Golf/Attractions/Recreation

TypeRegular

StatusFull-Time