JOB REQUIREMENTS: Service Delivery Manager Job Locations US-Remote Location ID 2024-23433 Company OneNeck IT Solutions Overview Want to be part of a customer focused, high performance, high integrity team of technology professionals? At OneNeck IT Solutions we deliver world class IT solutions to our customers globally. We are seeking an entry-level Service Delivery Manager who is passionate about technology and providing best-in-class customer experience. Our managed services engagements allow our employees to have access to a variety of technologies and environments, broadening your skillset while preparing you for future growth. We are open to filling this position REMOTELY in any of the states in which OneNeck IT Solutions LLC operates -OR- in a hybrid work model in / near any of our physical office locations (Eden Prairie, MN; Madison, WI; Des Moines or Cedar Rapids, IA; Denver, CO; Omaha, NE or Scottsdale, AZ). Responsibilities The Service Delivery Manager is responsible for managing the overall and ongoing service delivery for assigned accounts at varying levels of complexity. The portfolio includes customers with similar services and where customers are leveraging a subset of OneNeck IT Solutions services catalog (i.e. Cloud, Managed Services, Colocation, Microsoft D365, Azure). Responsibilities include: Communicate and manage externally (with customer) at varying levels of complexity (entry-strategic) based on role: Existing service delivery problems, including customer complaints Past performance, including service reviews, PIRs, and RCAs Work in progress, including incidents, service requests, changes, and problems Service descriptions and alignment of service delivery Compliance and audit participation Overall customer status and satisfaction Communicate and manage internally: Existing service delivery problems, including customer complaints Work in progress, including incidents, service requests, changes, and problems Write leadership and mass customer communications Overall customer status and satisfaction Maintain and improve: Configuration information, including CMBD information Customer runbooks Escalation and customer contact information Work with OneNeck account teams to drive outstanding customer satisfaction Overall customer business and technical overview Manage ITIL Change Management: For all OneNeck performed changes Awareness, understanding, and integration of customer changes with OneNeck performed change activity and schedule Follow the Change Management process and adhere to service delivery expectations Identify, participate and as necessary escalate: Opportunities for service delivery improvements, including process, procedure, and technical architecture Customer concerns SLA breaches Recurring service delivery... For full info follow application link. Employment at OneNeck is subject to post-offer, pre-employment drug testing. EEO/AA Employer/Vets/Disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/615269748BA141A8