Remote Work: Yes

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

An ITSM (IT Service Management) Consultant plays a pivotal role in bridging the gap between a Zebra Services and its business objectives. This role involves a deep understanding of both the operational and strategic aspects of IT services, ensuring that IT frameworks and practices are aligned with the needs of the business.

Responsibilities:

• Lead the design and implementation of comprehensive ITSM solutions that meet the strategic needs of our clients.

• Conduct thorough assessments of current IT processes and services, identifying areas for improvement and developing actionable strategies for enhancement.

• Work closely with client IT teams to deploy ITSM best practices, including incident management, problem management, change management, and service level management.

• Provide guidance on the adoption of ITSM frameworks such as ITIL, COBIT, and SIAM, tailoring recommendations to the specific context of each client.

• Manage stakeholder relationships, effectively communicating ITSM concepts and strategies to both technical and executive audiences.

• Facilitate workshops and training sessions to ensure smooth adoption of new processes and technologies.

• Stay abreast of industry trends and developments in ITSM, continuously enhancing your own expertise and contributing to the firm’s knowledge base.

• Oversee project teams, ensuring the delivery of consultancy services within agreed timelines and budget.

• Evaluate the efficacy of implemented solutions, making adjustments as necessary to ensure continued alignment with client objectives

Qualifications:

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Administration, or a related field.

• Certification in ITSM frameworks (e.g., ITIL foundation, COBIT Foundation) is essential.

• Minimum of 3 years of experience in IT service management consultancy or a related role.

• Strong foundation in project management and familiarity with agile methodologies.

• Exceptional analytical, problem-solving, and decision-making skills.

• Excellent communication and interpersonal abilities, with the capacity to influence and engage diverse stakeholder groups.

• Proven track record of successfully managing and delivering ITSM projects.

• Willingness to travel as necessary to meet client and project needs.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.