Purpose: Establish and maintain the development, outreach and partnerships, management, growth, funding, compliance, and evaluation for the Food & Nutrition Service line, in conjunction with the Sr. Director, Supportive Services. Provide supervision and leadership to teams assigned under the Food & Nutrition service line.

Key Job Responsibility Areas

• Food & Nutrition Services -Development, Coordination, Quality

• Volunteer Recruitment, Oversight, and Management

• Supervision and Performance Management

• Grant/Resource/Program Management

• Miscellaneous

Detail of Key Job Responsibility Areas

• Food & Nutrition Services—Development, Coordination, Quality

• Responsible for all aspects of the Food Pantry, Nutrition Health Education and related services operations.

• Lead in the administrative, planning, development, and operational functions of the Service line.

• Develop and maintain relationships with community agencies and medical facilities to obtain new referrals and partnerships for food distribution and acquisition. Coordinate outreach and in-reach activities.

• Work with department leadership to design and monitor performance and quality standards, including outcome evaluations, systems management, productivity and workload targets, peer review and client/patient record reviews.

• Ensure that staff members meet the contract requirements, deadlines and expectations of the agency, the department, and funders.

• Review all patient critical feedback, identify possible/probable root cause, and take steps necessary to prevent recurrences in the future.

• Develop, update, and maintain all applicable policies, procedures, and quality measures, in accordance with Grant funding requirements and industry best practice.

• Demonstrate working knowledge of HIV/AIDS, food insecurity, nutrition, and related issues.

• In consultation with leadership, and in keeping with grant requirements, develop goals and metrics to demonstrate the impact of the Food Pantry and educational services.

• Compile, analyze, and report program data as requested.

• Maintain eligibility to drive assigned agency vehicles.

• Maintain Level 1 Food Handler Certification.

• Volunteer Recruitment/Management

• Develop and maintain Food & Nutrition services that are significantly supported by engaged, committed, and reoccurring volunteers.

• Collaborate with Human Resources department to recruit, screen, orient, coordinate, schedule, and train volunteers to support ongoing Food Pantry & Nutrition services operations.

• In conjunction with leadership, manage ongoing engagement and performance of individual volunteers.

• Provide both formal and informal recognitions of volunteers’ contributions to the program.

• Supervision and Performance Management

• Provide direct supervision to staff assigned, including one-on-one supervision.

• Participate in the selection, hiring and orientation of assigned direct reports.

• Ensure staff development, assess competencies, and provide guidance as needed.

• Clearly articulate expectations and manage to those expectations through positive feedback, coaching and progressive discipline if required.

• Management of staff time, work schedules, etc.

• Review of documentation that is completed on behalf of and about patients/clients. Includes but not limited to assessments, service plans and log notes.

• Address performance issues through coaching/counseling, performance improvement plans, and progressive discipline as required.

• Demonstrate leadership, good judgment and sound decision making when handling situations that require management intervention.

• Complete yearly performance evaluations for assigned direct reports.

• Adhere to all government and funder regulations.

• Responsible for the management, review and approval of all Human Resources and Fiscal paperwork, including but not limited to timecards, PTO requests, purchase requests, mileage forms, etc. for direct reports.

• Schedule and facilitate team meetings, trainings, and learning opportunities for best practice.

• Grant/Resource/Program Management

• Maintain a focus on innovation and exploration toward maximizing resources, growth and operations.

• Manage the grant budget and utilization of funds, with support.

• Assist in identifying additional resources that help support the needs of patients/clients.

• Assist in the completion of necessary program reports/audits.

• Lead the development of policies and procedures to meet grant and agency requirements.

• Monitor grant deliverables and implement strategies to successfully execute.

• Support all communications to the Grant contractors via reporting, calls, and meetings on progress.

• Miscellaneous

• Requires the ability and commitment to respect and support inclusiveness and diversity including but not limited to individuals of different backgrounds, cultures, races, ages, sexual orientations, gender identities or expressions, experiences, opinions, etc.

• Requires individual demonstration of commitment to the One Trillium values, behaviors and business impacts and modeling them in the organization.

• Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information.

• Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits, process improvement and quality improvement plans.

• Other duties as assigned.

Qualifications

Bachelor’s degree in nutrition, public health, psychology, sociology, or related field preferred or equivalent, with three years of relevant experience; two years of demonstrated leadership, mentoring, or supervision required. Minimum qualifications include a High School diploma or equivalent with five years of relevant experience; three years of demonstrated leadership, mentoring, or supervision required.

Other requirements include but are not limited to Level 1 Food Handler Certification or must obtain Level 1 Food Handler Certification within 90 days of employment and maintain it during employment, strong computer proficiency including the ability to maintain tracking spreadsheets and analyze data to complete written reports as well as excellent verbal and written communication skills. Must be able to meet agency driving policy requirements for this position, including a valid NYS Driver License and a good driving record. Some flexibility with schedule required. Ability to lift up to 30 pounds and perform physically demanding tasks on a daily basis.

Physical Requirements

While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk, and hear. Regularly, the employee must stoop, bend and lift or move up to 30 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.