Description

Success in any organization begins with its people. Having a comprehensive understanding of our workforce and how we best utilize their unique skills and experience is paramount to our future success. AWS is looking for an exceptional Technical Program Manager with strategic expertise and a strong delivery record in building trust and influencing through insights and analysis, and system design to advance adoption and effective use of Workforce Planning(WFP). Moreover, this Technical Program Manager will work in partnership with the core WFP team that requires thought leadership to advance WFP content across AWS. This individual has proficiency in employing workforce and human behavior insights, strong business operations fundamentals and good judgement. This individual will also provide thought leadership and program management against current and future technical capabilities and programs that enable the acceleration of revenue growth, improved operational efficiencies & delivery. Ultimately, the individual will be responsible for a program level effort to enable optimized workforce size, location and level in service of predictably accelerating product innovation, and enhancing the customer experience at acceptable cost. If you enjoy leading strategic programs, working in a fast-paced dynamic environment and being challenged by new problems, we’d like to speak with you!

Key job responsibilities

• Work directly with senior leaders in the Workforce Planning team, while partnering with Finance, HR and business leadership to manage creation of tools and processes that support the one- and three-year workforce plans in cadence with AWS’ operational cycles

• Earns trust with internal stakeholders and customers, and develops collaborative solutions that create measurable economic impact on AWS

• Leverage deep knowledge of workforce planning methodologies, data sources, and practices. Applies this technical knowledge to invent, evolve, improve, and simplify.

• Drive large-scale workforce planning programs that solve significantly complex or endemic problems.

• Consistently bring strong, data-driven business and technical judgment to decisions.

• Recognize when designs/solutions require additional technical guidance (e.g., from senior practitioners or subject matter experts).

• Advocate for and guide workforce programs. Influence teams to dedicate resources, and lead the effort (or finds appropriate owner).

• Capture the right metrics to influence stakeholders and measure success.

• Occasional travel to internal meetings and fact-finding sessions.

A day in the life

As a Technical Program Manager within AWS, you will partner across the WFP group guided by a senior member of the team. You will play a key role on the Workforce Planning Science, Tooling and Inspection sub-teams that influence the long-range plans of the business and the technical agenda that supports it. You will influence tools and programs serving senior leaders globally and impacting AWS’ future.

The ideal Technical Program Manager has a strong sense of ownership, is self-driven, loves breaking new ground. You will bring a mix of experience including complex technical program management, senior stakeholder management, cross-functional collaboration, strategic planning, operational planning, and process improvement.

About the team

Our team communicates who we are as an employer – what it’s like to be an Amazonian, why we love innovating on behalf of customers and why people should join us. We build trust with our partners, dive deep into our data, and love to learn and be curious as we deliver results. Our job is to bring that to life.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our offices in Seattle and Arlington.

Additional Information for Internal Candidates

This role requires you to be passionately customer-obsessed and have a deep portfolio that demonstrates your success as a strategic thinker who has experience in workforce planning. You enjoy diving into research and data in order to provide valuable insights into workforce strategy. You will have a strong sense of ownership, insist on the highest standards, and have backbone.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Seattle, WA, USA

Basic Qualifications

• Bachelor's degree in statistics, engineering, I/O psychology, mathematics, economics, or related field, and 3+ years of domain experience. Has contributed to teams that have built workforce, recruiting/capacity planning, and HC management programs and tools, and has familiarity in solving problems/efforts with visible risks, roadblocks, and some constraints.

• Experience setting technical requirements for process automation and strong analytical and problem-solving skills, expertise in deriving insights through data analysis, practical knowledge and experience in inferential statistical application.

• Excellent attention to detail and the ability to dive deep into the data.

• Strong interpersonal and communication skills, ability to engage effectively with a broad range of audiences including senior business leaders and cross-functional colleagues.

• Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment

Preferred Qualifications

• Strong commitment to exceptional customer experience, enthusiasm to drive positive change and ability to persuade

• Excellent communication skills, both verbal and written (ability to present detailed technical analysis, assumptions, and recommendations succinctly)

• Application of data mining/machine learning algorithms

• Experience with making large scale optimization and predictive models

• Experience with compensation data, financial analysis, and opex budgeting

• Excellent attention to detail and the ability to dive deep into the data.

• Meets/exceeds Amazon’s leadership principles requirements and functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $101,700/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.