Traditional healthcare delivery is no longer sufficient in the age of value-based care, technology and digital dependence, data and insight driven actions, human centered design, and consumerism. There are so many opportunities to make an impact in healthcare, especially using technology and information, the sum of which is known as digital. With the myriad of technology startups, all of whom believe they have the answer, the challenge is identifying those technologies that can make a true impact on health. Equally challenging is to identify which problems are worth solving with transformative innovations. An even bigger challenge is leading a day-to-day driven, operationally focused organization towards an innovation and growth mindset that can transform itself. Baystate Health addresses these challenges head on and is an important part of the future evolution of Baystate Health.

The Director Innovation focuses on optimizing patient care and consumer experience through digital capabilities and innovations. The Director also leads the design and digital development teams that have the skills and capacity to perform in-house design and development initiatives that deliver enhanced capabilities and experiences to both patients and providers. The Director Innovation, he/she partners with Baystate Health Chief Clinical Integration Officer to provide implementation support to execute the OATH strategic goal over the next few years.

Director Innovation, he/she leads Baystate Health in identifying opportunities to leverage rising or innovative technologies in the marketplace, or the innovative use or expansion of current technologies at Baystate in partnership with technology providers. The incumbent continuously leads Baystate Health’s enterprise through an innovation process that opens channels of dialogue and ignites active brainstorming of solutions that could solve problems within the health system and healthcare at large. He/she is focused on progressing Baystate Health’s strategic objectives by establishing digital and technology partnerships or by identifying technology or digital solutions that can drive the objectives of the business rather than simply delivering technology for the sake of technology. As the Director Innovation, he/she must strategize, execute, and lead development initiatives to support technology solutions better align with industry best practices.

As the leader of Digital Innovation, the Director will provide Baystate Health and its team members opportunities to participate in innovation activities and programs that transform the patient access, patient experience and achieve imperative business objectives that drive system-wide strategies.

Job description:

Director Innovation – Baystate Health is seeking a strong Director Innovation to lead our digital innovation initiatives. We are looking for an experienced and motivated Director of Innovation to join our dynamic leadership team. This role requires a high-caliber professional who can drive digital innovation initiatives and ensure compliance with the highest standards of governance across the organization. The ideal candidate for this role will possess an exceptional background in digital innovation strategies, expertise in governance processes and procedures, and knowledge of the latest industry trends. The successful candidate must also have the ability to collaborate with diverse clinical and operational stakeholders, foster a culture of innovation, and lead by example. This is an excellent opportunity for a leader who is passionate about digital innovation to contribute to the growth and success of our organization. This management role is pivotal in ensuring that the company's digital presence aligns with its mission and value and enhances customer journeys across all digital touchpoints.

Director position should have a minimum of 10-15 years of experience in digital innovation, strategy, product management, Human Centered Design, and organizational change leadership, with a proven track record in building customer-facing digital products and experiences. Exceptional leadership skills, a passion for collaboration, and the ability to influence and drive vision across the organization are essential. The Director, Digital Innovation will work closely with the VP, Digital Innovation and Transformation to lead and deploy innovation technology solutions for Baystate Health. The Director will serve as a Trusted Advisor and a key driver in change management. Expert at showing our customers how to connect directly with consumers and indirectly through key influencers. The Director will need to exude exceptional presentation skills both internally and externally to our clients on digital marketing solutions.

Develop and implement digital innovative solutions and platforms initiatives to ensure the successful achievement of the organization's objectives. Oversee the development, implementation, and enforcement of governance processes and procedures to ensure compliance with regulatory and industry standards. Monitor and analyze the latest industry trends to ensure the organization is well positioned to remain competitive. Establish and cultivate relationships with stakeholders to ensure open communication and collaboration. Foster a culture of innovation to drive continuous improvement and ensure the organization remains at the forefront of digital transformation. Lead by example and inspire others to demonstrate the same commitment to excellence. Plan and manage projects, resources, and budgets to ensure successful completion of digital innovation initiatives. Develop and implement metrics to measure the effectiveness of digital Innovation strategies and initiatives. Develop and maintain digital innovation policies and procedures. Stay abreast of industry best practices to ensure the organization remains compliant and competitive.

Job Requirements:

1) This leadership role is pivotal in ensuring that the company's digital presence aligns with its organization mission, values, and compass points.

2) Develop and implement digital innovation strategies and initiatives to ensure the successful achievement of the organization's objectives.

3) Oversee the development, implementation, and enforcement of governance processes and procedures to ensure compliance with regulatory and industry standards.

4) Monitor and analyze the latest industry trends to ensure the organization is well positioned to remain competitive.

5) Establish and cultivate relationships with stakeholders to ensure open communication and collaboration.

6) Foster a culture of innovation to drive continuous improvement and ensure the organization remains at the forefront of digital world.

7) Lead by example and inspire others to demonstrate the same commitment to excellence.

8) Plan and manage projects, resources, and budgets to ensure successful completion of digital innovation initiatives.

9) Develop and implement metrics to measure the effectiveness of digital Innovation strategies and initiatives.

10) Develop and maintain digital innovation policies and procedures.

11) Stay abreast of industry best practices to ensure the organization remains compliant and competitive.

Minimally Required Experience:

10 years of experience

Preferred Expereince

15 years experience

Skills/Competencies:

o Applicants for the Director position should have a minimum of 10-15 years of experience in digital innovation platform strategy, product management, and technical leadership, with a proven track record in building customer-facing digital products and experiences.

o The ideal candidate will have a strong background in healthcare leading digital innovation initiatives.

o The ideal candidate for this role will possess an exceptional background in digital innovation strategies, expertise in governance processes and procedures, and knowledge of the latest industry trends.

o The successful candidate must also have the ability to collaborate with diverse stakeholders, foster a culture of innovation, and lead by example.

o Exceptional leadership skills, a passion for collaboration, and the ability to influence and drive vision across the organization are essential.

o Familiarity with financials, budgets along with ability to build and lead talented teams and a personal commitment to effective management.

o Ability to develop leading-edge business models, frameworks for analysis, and long-term business strategies that maximize shareholder value.

o The ability to work with multi-disciplinary teams including engineers, architects, data scientists-or whatever is required to solve the client's challenge-will be vital to success.

o Proven experience managing the end-to-end product lifecycle, determining the product vision and roadmap, delivering strong customer experiences, and managi

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

Bachelor of Science (Required), Master of Science

Certifications:

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

• Baystate Medical Center in Springfield

• Baystate Children’s Hospital (located at Baystate Medical Center)

• Baystate Franklin Medical Center in Greenfield

• Baystate Wing Hospital in Palmer

• Baystate Noble Hospital in Westfield