ServiceNow System Asset Management Analyst

Req number:

R2403

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a ServiceNow System Asset Management focused on ensuring the delivery/accuracy of enterprise IT Software assets and the effective use of enterprise licensed software.

The Asset Management Analyst will be responsible for the lifecycle of software assets including, inventory, assignment, RMA, recovery, and disposal; tracking and maintaining a database of software purchases and warranty/maintenance agreements; maintaining an accurate collection of process and procedure documentation; and working with System Admin Manager on product roadmaps and vendor discussions. This position will be full-time and remote work set-up

Job Description

What You’ll Do

• Responsible for the software asset lifecycle, including inventory, assignment, RMA, recovery, and disposal

• Coordinate with corporate partners on software modernization and verification efforts; work with Supervisor and Manager on product roadmaps and vendor discussions

• Maintain an accurate software asset inventory using approved systems, including regular audits of physical and digital assets

• Maintain an accurate collection of process and procedure documentation.

• Build and maintain asset management database

• Build relationships between assets and business services in the CMDB

• Explore opportunities for maximizing or exploiting unused or partially used IT assets to achieve full efficiency and ROI from company resources

• Create and publish monthly status inventories and usage positions, to include global IT assets

• Ensure that the system and processes provide insight into compliance and key dates of licenses, warranties, maintenance agreements, and vendor contracts

• Assist Procurement in negotiating licensing agreement

• Monitor and analyze trends in company spending and inventory control to make recommendations for the future, and to identify areas for possible savings and/or asset optimization

• Ensure that all IT asset life cycle-related costs and risks are correctly identified through metrics and published status reports, while enforcing mitigation and remediation activity

• The position will work closely with Procurement and Supply Chain

What You'll Need

Required:

• High school degree or GED is required

• 2+ years’ experience in ServiceNow

• Ability to interpret contract terms and conditions in licensing details including third party restrictions, platform and location restrictions, multiple core counts and other technical options

• Ability to read and interpret technical documents and effectively present information for one-on-one and small group situations

• Understanding of ITIL framework or service management practices regarding incidents and requests

• Understanding of financial systems for quotes and ordering of assets

Preferred:

• Technical school or Associates degree (AA) is preferred

• ITIL Foundations Certification preferred.

• ServiceNow or Flexera experience preferred

• Strong Microsoft Excel skills.

• Strong customer/team interaction skills

• Good verbal and written communications skills.

• Detailed oriented.

• Ability to multi-task in a fast-paced environment.

• Ability to work independently and comprehend issues involving little to no concrete variables in non-standard situations as well as problems that are undocumented.

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.