Job Description:

The ServiceNow Solutions Engineer is a versatile role focused on the practical aspects of configuring, developing, and integrating the ServiceNow platform to address specific business needs. This role is crucial for implementing technical solutions that optimize IT service management (ITSM), automate business processes, and ensure seamless operation across various IT services and applications. The Solutions Engineer works hands-on within the ServiceNow environment, applying technical skills to develop functionalities, integrate systems, and troubleshoot issues to enhance platform efficiency and usability.

Tri-State recognizes the value of a highly-engaged and committed workforce and provides an excellent benefits program that includes:

Medical Insurance, Dental Insurance, Vision Insurance Health Savings Account (HSA), Flexible Spending Accounts (FSA), Tuition Reimbursement, Flexible Work Schedules including compressed work week and telecommuting opportunities to work remotely up to 50%, Life Insurance, 401K, Long Term Disability (LTD), Short Term Disability (STD), Employee Assistant Program (EAP) and Paid Leave Benefits.

ServiceNow Solutions Engineer

Hiring Salary Range: $100,000-$135,000

Actual compensation offer to candidate may vary outside of the posted hiring salary range based upon work experience, education, and/or skill level.

Responsibilities:

• Technical Implementation and Configuration: Execute detailed technical tasks for configuring and customizing the ServiceNow platform, including setting up ITSM modules, developing custom applications, and tailoring user interfaces to improve operational efficiency and user satisfaction.

• Development and Integration: Utilize programming languages such as JavaScript, along with ServiceNow APIs, to develop and integrate solutions within the ServiceNow platform, connecting disparate systems and automating workflows.

• Solution Troubleshooting: Identify and resolve technical issues within ServiceNow configurations, custom developments, and integrations, ensuring high system reliability and performance.

• Process Automation: Design and implement automation scripts and workflows within ServiceNow to streamline business and IT processes, reducing manual effort and improving accuracy.

• Documentation and Maintenance: Maintain comprehensive documentation for system configurations, custom developments, and integrations. Regularly review and update solutions to ensure they meet current business needs and leverage new ServiceNow features.

• Stakeholder Engagement: Collaborate with IT teams and business stakeholders to understand requirements and deliver solutions that align with organizational goals. Provide technical expertise and support to ensure successful adoption of ServiceNow functionalities.

• Attain knowledge and remain knowledgeable of development in regulations, laws, standards, and best practices applicable to the functional area including, but not limited to, Standards of Conduct, Environmental, Employment Law, NERC Reliability Standards and Safety. Must be familiar with, and comply with, all aspects of Corporate Policy C-54, Compliance.

• Demonstrate behavior consistent with Tri-State’s culture embodied in the Cooperative principles and spirit and core values of technical competency, respect and dignity, accountability, integrity, trustworthiness, and servant leadership to empower or otherwise enable others to optimally perform their job responsibilities.

• Demonstrate and promote ethics and behaviors consistent with Tri-State’s culture, Board policies, and business practices. Understand and fulfill the role and responsibility for all compliance programs within the company.

• Because Tri-State is an electric utility with continuous service obligations to its customers, regular, reliable, and predictable performance of the essential functions and responsibilities is an essential function of the job.

• Because Tri-State has an obligation to provide continuous, reliable electric service to its customers, the ability to work overtime at any time of the day or week is considered an essential function of the job.

OTHER DUTIES/RESPONSIBILITIES

• Perform other related duties as assigned.

Qualifications:

Education and Training:

• Bachelor’s degree in computer science, information systems, or equivalent combination of education and/or experience.

• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certifications is preferred.

Knowledge, Skills, and Ability:

• Proficiency in JavaScript, REST, SOAP, and ServiceNow development practice

• Knowledge of ITIL frameworks and experience with agile development methodologies

• Strong analytical and problem-solving skills, with a hands-on approach to tackling challenges and implementing solutions.

• Good communication skills, capable of working effectively with technical and non-technical stakeholders to understand requirements and deliver solutions.

• Ability to manage tasks and projects efficiently, ensuring timely delivery of high-quality solutions.

• Strong focus on customer service

• Highly motivated and self-directed; able to effectively prioritize and execute while under pressure.

• Highly adaptable and flexible; able to adjust quickly to new situations and changing priorities.

• Ability to work both independently and in a team-oriented, collaborative environment.

Experience

• Six (6) years’ experience with ServiceNow platform, including configuration, development, and integration.

• Demonstrated ability to implement practical solutions within ServiceNow to solve business problems

• Solid understanding of ITIL practices, IT service management processes, and ServiceNow platform administration

Other:

• Willingness to travel as required. (Must possess a valid driver’s license.)

• Must be able to demonstrate the ability to perform all the essential functions of the position.

• Position is hybrid, 50% at Headquarters in Westminster, CO. 50% remote. Employee must reside in Tri-State territory.

About Us:

Tri-State is a wholesale power supply cooperative, operating on a not-for-profit basis, with 44 members, including 41 utility electric distribution cooperative and public power district members in four states: Colorado, Nebraska, New Mexico and Wyoming. Together with its members, Tri-State delivers reliable, affordable and responsible power and energy services to more than a million electricity consumers across nearly 200,000 square miles of the West.

Tri-State was founded in 1952 by its member systems to provide a reliable, cost-based supply of electricity. Headquartered in Westminster, Colo., approximately 1,200 people are employed by Tri-State across five states.

Tri-State's electricity is generated from coal, natural gas and hydropower, with a rapidly increasing supply generated from wind and solar. Tri-State delivers power to its members through a transmission system that includes substation facilities, telecommunications sites and over 5,700 miles of high voltage transmission lines. Tri-State's transformative Responsible Energy Plan is reducing emissions, increasing renewable resources, developing new energy services and delivering more flexibility for its members.

Job Identification: 134

Job Category: Information Technology

Posting Date: 2024-05-07T15:54:14+00:00

Job Schedule: Full time

Hiring Salary Range: $100,000-$135,000

Locations: 1100 W 116th Ave, Westminster, CO, 80234, US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.