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Day - 08 Hour (United States of America)

Why work with Stanford Medicine | Stanford Health Care (SHC)?

Stanford is a part of the top 10 highest ranked Level 1 Trauma Magnet Facilities in the U.S. Combining clinical care, research, and education, our team provides compassionate, coordinated and personalized care for the unique needs of every patient. As the only Level I trauma center between San Francisco and San Jose, Stanford Health Care delivers clinical innovation across its inpatient services, specialty health centers, physician offices, virtual care offerings and health plan programs. With a state-of-the-art hospital, more than 2,800 medical staff and more than 1,300 residents and fellows, Stanford Health Care is committed to making a lasting impact through research, education and clinical care.

This is a non-represented, exempt role.

Benefits begin the first day of the month following employment eligibility.

Our core benefits include medical insurance, dental insurance, vision insurance, an employee assistance program, savings and spending accounts, disability, life and accident insurance, and COBRA. For medical insurance, you have the choice of three generous health plans through Stanford Health Care Alliance, Aetna, or Kaiser Permanente. Each plan includes 100% coverage for preventive care, telemedicine through Teledoc, prescription drug coverage, and behavioral health coverage. Added incentives exist for healthy choices. And so much more – generous leave & time off, Wellness Program, special programs, educational assistance, and adoption assistance!

This is an onsite Stanford Health Care job.

A Brief Overview

The Director of the Clinical Inpatient Access (CIA Director) is responsible for oversight of the Clinical Inpatient Access Department, which includes the Transfer Center RNs and Communication Specialists, Rooming Coordinators, the Life Flight departments. The Clinical Inpatient Access Director is responsible for oversight of performance improvement and fiscal management for the Clinical Inpatient Access Department. The Clinical Inpatient Access Director also directs any organizational change, program planning and involvement in Hospital wide initiatives to improve patient flow within Stanford Hospital and Clinics (SHC). The Clinical Inpatient Access Director also manages Transfer Center admissions into SHC-Tri-Valley and SHC and from outside institutions.

Locations

Stanford Health Care (Palo Alto, CA)

What you will do

• Conducts data analysis in partnership with Planning and Finance to assess performance and help shape strategy for PCS.

• Coordinates education initiatives for Clinical Inpatient Access staff to maintain performance of staff for all necessary tasks.

• Drives a culture of proactive, integrated, high quality patient placement. Promotes integration of Transfer Center, Rooming, ANS, Life Flight in streamlined patient placement.

• Engages Information Technology (IT) and other resources in enhancing operational capabilities.

• Implements or modifies policies and procedures related to bed assignment and bed placement to increase satisfaction of SHC physicians, nursing, patients, and other hospital departments.

• Leads projects with Quality Improvement and Patient Safety with the goal of understanding transfer center patient outcomes, supports service lines in establishing criteria for successful patient transfer, and provides feedback internally and externally when appropriate.

• Manages hiring and evaluation process for Clinical Inpatient Access.

• Manages the budget of the Clinical Inpatient Access Department-including goal and program planning, implementation, and evaluation, and maintaining operations within the designated department budget.

• Manages the performance of the Clinical Inpatient Access department by utilizing metrics from Stat it, Tableau, and other performance measurement tools.

• Oversee appropriate patient placement for all portals of entry in collaboration with Care Coordination.

• Partners with Business Development, PCS and Strategic Service Line Directors in proactive outreach strategies.

• Partners with Case Management with the goal of proactively looking at Patient Flow and appropriate Level of Care.

• Partners with the Patient Care Managers in maintaining the quality of patient care and administrative direction of the patient care units by acting as a liaison between departments in support of patient access activities.

• Participates in hospital committees and task forces as assigned by the Executive Director and VP.

• Plans, directs and coordinates projects for Patient Care Services (PCS) and the Clinical Inpatient Access Department.

• Reports on the performance of the Clinical Inpatient Access departments during the weekly team care metric review meetings.

• Responsible for ensuring necessary Level of Care is compatible with bed availability and Nursing Level of Care criteria.

• Serves as a resource to hospital leadership for all activities and initiatives related to bed assignment and bed placement.

Education Qualifications

• Bachelor's degree in a work-related discipline/field from an accredited college or university

Experience Qualifications

• Five (5) years of progressively responsible and directly related work experience including one (1) year of supervisory experience

Required Knowledge, Skills and Abilities

• Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising as well as prepare clear, comprehensive written and oral reports and materials

• Ability to communicate effectively, both orally and in writing

• Ability to develop long-range business plans and strategies

• Ability to establish and maintain quality control standards

• Ability to foster effective working relationships and build consensus

• Ability to mediate and resolve complex problems and issues

• Ability to organize, prioritize, multi-task, and adapt to changing priorities

• Ability to plan, organize, motivate, mentor, direct and evaluate the work of others

• Ability to provide leadership and influence others

• Ability to react calmly and effectively in emergency situations

• Knowledge of accreditation, safety, quality and other regulatory requirements and standards

• Knowledge of computer systems and software used in functional area

• Knowledge of hospital computer systems such as EPIC for electronic patient recordkeeping and Bed Board for scheduling rooms

• Knowledge of principles and practices of budgeting and fiscal management

• Knowledge of principles and practices of organization, administration, fiscal and personnel management Physical Requirements

Licenses and Certifications

• BLS - Basic Life Support and

• RN - Registered Nurse - State Licensure and/or Compact State Licensure

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $94.28 - $124.90 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .