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North Highland AVP, Product Management in Atlanta, Georgia

CELEBRATE YOUR PERSONALITY AND TEAM SPIRIT. GROW THROUGH YOUR CHOICES. MAKE YOUR MARK.

North Highland believes in unleashing potential together. It means we challenge thinking and build our clients’ capabilities so they are stronger for the long-term. It means we create and nurture an environment for our colleagues where sharing ideas isn’t just encouraged – it’s expected. And it means we give our skills, time, and passion to uplift our communities. We act, create, and build – not just talk.

Does that sound like you? If so, let’s connect.

Why North Highland? Our employee ownership model enables you to grow through your choices and build the firm. We’ll provide challenging opportunities to learn, and we’ll coach you as you grow personally and professionally. We offer an array of resources and training (both on- and off-the job) to help our people expand their knowledge, sharpen their skills and aim for the next level.

At North Highland, you’re not a number. Our firm is large enough to scale up and tackle the most complex challenges, but small enough where we can each quickly make our mark for our clients.

We started as three leaders gathered around a kitchen table. Entrepreneurial spirits are welcome here.

The AVP Product Management leader will play a vital role in driving the design, development and delivery of transformation based, client-centric consulting services. The successful candidate will be responsible for driving integration of our capabilities and practices to meet the needs of our clients while ensuring continuous evolution of go-to-market solutions to address client needs and drive business value. This role will also be responsible for designing and successfully executing the 3-year services strategy and offering roadmap. To be successful, the candidate must be familiar with all aspects of a consulting business and be able to understand and anticipate client needs and determine services/products to address them. In addition, this leader will oversee a portfolio of offerings, ensuring that North Highland is positioned to successfully evolving to meet the needs of our client base while also forging ahead to where the market is headed. The ideal candidate will combine adept and complex problem-solving skills with proven solution/product management expertise within a consulting or professional services environment. If you are a strategic thinker, process and metrics oriented, and highly consultative individual who understands the power of innovation, insights, data and analytics, and the role they play in elevating consulting programs, then you will thrive in this role.

Exciting work you will do:

  • Design and develop offerings and services that support our position as the leading change and transformation consultancy

  • Develop short- and long-term services/product strategy and implementation roadmap that supports our position as the leading change and transformation consultancy

  • Determine future market needs, key client challenges, and competitive landscape to inform service/product enhancements and build/buy recommendations

  • Identify new skills in the marketplace needed to design, develop, and deliver state of the art consulting services to ensure North Highland’s competitive advantage in this space

  • Engage in build or buy decisioning strategy in new service offerings

  • Work with SMEs in ensuring North Highland’s successful Digital Services product development

  • Partner with internal subject matter experts to develop proprietary and differentiated approaches to resolve client challenges and ensure the relevance of our suite of offerings to the market demands

  • Oversee cross-capability alignment and collaboration for services/product builds

  • Lead digital tool development to support product delivery

  • Develop a variety of service-oriented products including defining services and scope, delivery methodology, tools, pricing structure, and success KPIs

  • Oversee ongoing optimization of service offerings based on performance and market relevance

What you will need:

  • 10 years of experience in a product management or similar function, building go-to-market consulting services and products or services management role at a leading consulting or professional services firm

  • 5 consulting projects delivered to clients

  • Excellent interpersonal, presentation skills, time management, decision making, and organizational skills required

  • Strong, confident leadership style of communication with solid ability to build relationships internally and with key partners to deliver outstanding customer service and support

  • Proven skill of progressive/visionary thinking

  • Ability to understand and synthesize core client needs and behaviors across core organizational functions (i.e. Finance, HR, Marketing, Operations, CX, etc.)

  • Demonstrable experience in developing high-quality, well-structured, and client ready deliverables

  • Proven success delivering solutions in a complex, rapidly changing environment

  • Expertise with Microsoft Word, Excel and PowerPoint

  • Bachelors, Business Administration required, MBA from a leading business school is preferred

** Applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, now or in the future, for this position.

Click HERE to apply

North Highland is a global management consulting firm known for helping clients solve their most complex challenges related to customer experience, performance improvement, technology and digital, and transformation. We add value and support our clients across the full spectrum of consulting, from strategy through delivery. We bring the big ideas, then we make them real. North Highland is an employee-owned firm, headquartered in Atlanta, GA, with more than 3,000 consultants worldwide and 60+ offices around the globe. The firm is a member of Cordence Worldwide (www.cordenceworldwide.com), a global management consulting alliance. For more information, visit northhighland.com and connect with us on LinkedIn, Twitter and Facebook.

North Highland is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.

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