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North Highland Program Manager in Atlanta, Georgia


North Highland has a mantra: Unleash Potential Together. For our clients, it means we challenge thinking and build capabilities, so that after each engagement, they are left stronger and inspired to do more. With our colleagues, it means fostering an environment where bringing, shaping, growing and sharing ideas isn’t just encouraged—it’s expected. And within our communities, it means we give of our skills, time and passion to make them more prosperous.

Director Continuous Improvement Contract to Hire

  • Looking for someone w/strong PMO skills and process skills

  • A current or former consultant-type would be ideal, as they’re used to working w/executives, solving business problems

  • People who can work w/ambiguity, politics, storytelling.

  • Formal project management qualification, such as PRINCE2 or PMP or equivalent 10+ years progressive work experience in consultancy or related fields

  • Demonstrated experience delivering projects in a formal program director role

  • Experience with Continuous Improvement initiatives or similar experience

  • Experience with multi-national organization

Team / Individual Capabilities: Ability to build strong working relationships and gain confidence and respect of key leaders Requires strong organizational skills, strategic thinking, and the ability to manage multiple priorities at the same time Flexible approach to change, with a positive attitude to fluctuating workload Some of the initiatives could range from contact center re-vamps to analytics to loyalty fraud. This position is on the business side so strong business knowledge/acumen would be required.

Would involve occasional international travel.

Click HERE to apply

North Highland is a global management consulting firm known for helping clients solve their most complex challenges related to customer experience, performance improvement, technology and digital, and transformation. We add value and support our clients across the full spectrum of consulting, from strategy through delivery. We bring the big ideas, then we make them real. North Highland is an employee-owned firm, headquartered in Atlanta, GA, with more than 3,000 consultants worldwide and 60+ offices around the globe. The firm is a member of Cordence Worldwide, a global management consulting alliance. For more information, visit and connect with us on LinkedIn, Twitter and Facebook.

North Highland is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.