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North Highland Talent Development Facilitator in Atlanta, Georgia


North Highland believes in unleashing potential together. It means we challenge thinking and build our clients’ capabilities so they are stronger for the long-term. It means we create and nurture an environment for our colleagues where sharing ideas isn’t just encouraged – it’s expected. And it means we give our skills, time, and passion to uplift our communities. We act, create, and build – not just talk.

Does that sound like you? If so, let’s connect.

Why North Highland? Our employee ownership model enables you to grow through your choices and build the firm. We’ll provide challenging opportunities to learn, and we’ll coach you as you grow personally and professionally. We offer an array of resources and training (both on- and off-the job) to help our people expand their knowledge, sharpen their skills and aim for the next level.

At North Highland, you’re not a number. Our firm is large enough to scale up and tackle the most complex challenges, but small enough where we can each quickly make our mark for our clients.

We started as three leaders gathered around a kitchen table. Entrepreneurial spirits are welcome here.

Talent Development Facilitator - Atlanta

The Talent Development Facilitator will lead the delivery and design of core North Highland programs. The Talent Development Facilitator is responsible for selecting and utilizing appropriate training delivery and facilitation methods to deliver both structured and just-in-time training programs. This role reports to the Program Manager of the Talent Management and Development Team and will partner with the other Program Managers to build, innovate and run strong development programs for the firm. The Talent Management and Development team consists of performance management, learning and leadership development, knowledge management and employee engagement. This individual will be willing to help build strategic development and program goals, implement plans­ and roll up their sleeves to make things happen.

Exciting work you will do:

  • Lead ongoing and new initiatives focused on aligning to the North Highland culture and developmental needs of the firm

  • Coordinate with Talent Management and Development team to schedule training/educational sessions

  • Influence internal client relationships for optimal participation in training programs

  • Deliver learning programs while meeting effectiveness guidelines and ensuring discussion-based learning

  • Evaluate and measure ongoing development curriculum and related training materials; recommend and coordinate updates to existing training material for continuous improvement of course content and program delivery techniques

  • Assist in creating new training programs with support from subject-matter experts

  • Design and utilize learning activities for training participants to ensure transfer of learning

  • Plan and execute training related projects, such as training process improvements, cost analysis, and measurements of training effectiveness.

  • Assess learning program participants for knowledge and behaviors learned

  • Track current trends and needs in learning through internal/external networks and identify opportunities to add value

  • Support knowledge management in driving knowledge capture by assisting with targeted content curation, soliciting project artifacts from engagement teams.

  • Support knowledge management in preparation and maintenance of project content on the Hub (North Highland's intranet/document repository), including applying relevant metadata.

What you will need:

Key Competencies:

  • Ability to apply adult learning theory to classroom facilitation and program updates

  • Ability to facilitate workshops that guide participants toward achieving the desired learning outcomes

  • Ability to identify and define issues, collect data, establish facts, and draw valid conclusions

  • Ability to interpret an extensive variety of instructions in verbal, written, visual, or multimedia form and deal with several abstract and concrete variables

  • Ability to evaluate priorities and execute tasks accordingly in a fast-paced environment

  • Ability to work autonomously, within teams and as a liaison to internal and external clients

  • Communication, active listening, internal consulting, interpersonal, and influencing skills

  • Knowledge of training and organizational development theory and practice

The ideal candidate will possess the following characteristics:

  • Bachelor’s degree in organizational development, human resources, education, instructional design, communication, business administration, MIS, or a related field required

  • Minimum 2–4 years of experience in facilitation and instructional design required

  • Passion for learning and for developing people to reach their potential

  • Strong written and communication skills

  • Excellent facilitation and presentation skills

  • Proven ability to work efficiently, effectively, and proactively in a fast-paced, deadline orientated, dynamic and virtual environment

  • Proven ability to work in a cross-organization team environment, collaborating on key deliverables in support of training

  • Ability to coach, mentor, and counsel to optimize individual performance/develop learning needs

  • Ability to travel to facilitate in-person training sessions

  • Understand Talent Management and Development functions as critical to business success

  • Experience in management consulting and/or North Highland experience a plus

  • eLearning design, LMS and knowledge management experience strongly desired

  • Detail-oriented with a focus on quality results and deliverables

  • Proficiency in MS Office and (preferred) SharePoint

** Applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, now or in the future, for this position.

Click HERE to apply

North Highland is a global management consulting firm known for helping clients solve their most complex challenges related to customer experience, performance improvement, technology and digital, and transformation. We add value and support our clients across the full spectrum of consulting, from strategy through delivery. We bring the big ideas, then we make them real. North Highland is an employee-owned firm, headquartered in Atlanta, GA, with more than 3,000 consultants worldwide and 60+ offices around the globe. The firm is a member of Cordence Worldwide (, a global management consulting alliance. For more information, visit and connect with us on LinkedIn, Twitter and Facebook.

North Highland is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.