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North Highland Voice and Network Lead in Atlanta, Georgia


North Highland believes in unleashing potential together. It means we challenge thinking and build our clients’ capabilities so they are stronger for the long-term. It means we create and nurture an environment for our colleagues where sharing ideas isn’t just encouraged – it’s expected. And it means we give our skills, time, and passion to uplift our communities. We act, create, and build – not just talk.

Does that sound like you? If so, let’s connect.

Why North Highland? Our employee ownership model enables you to grow through your choices and build the firm. We’ll provide challenging opportunities to learn, and we’ll coach you as you grow personally and professionally. We offer an array of resources and training (both on- and off-the job) to help our people expand their knowledge, sharpen their skills and aim for the next level.

At North Highland, you’re not a number. Our firm is large enough to scale up and tackle the most complex challenges, but small enough where we can each quickly make our mark for our clients.

We started as three leaders gathered around a kitchen table. Entrepreneurial spirits are welcome here.

Job Summary The Voice and Network Lead will manage all aspects of the Global Services Network team, including LAN, WAN, WiFi, Voice, Video Conference and Internet access. The Global Services Network team is responsible for end-to-end management for all networking related systems in all offices and data centers.

Exciting work you will do:

  • Day to day management and tasking of network team members

  • Performs analysis of data/voice needs and contributes to design of network architecture, integration and installation

  • Owns data/voice vendor relationships to ensure network hardware and software, including servers, peripherals, network nodes, terminals and wiring are managed properly

  • Manages and coordinates urgent and complicated data/voice support issues

  • Acts as escalation point for advanced data/voice issues

  • Coordinates with other departments in order to understand and meet their requirements

  • Assesses cloud hosted opportunities if applicable to optimize business opportunities

  • Checks systems in order to optimize performance and to initiate recovery action after system failures

  • Establishes and controls systems access and security

  • Monitors and maintains data/voice stability

  • Identifies need, tests, and deploys upgrades across network hardware and software

  • Coordinates third-party maintenance for network hardware, software and telecommunications services

  • Develops or establishes strong relationships with relevant third parties and vendors

  • Negotiates and contracts with consultants, technical personnel and vendors for services and products

  • Prepares and maintains documentation of data/voice configurations

  • Directly supervises vendors/managed service providers and telecom carriers and carries out supervisory responsibilities in accordance with the organization’s policies

  • Develops, maintains and tests disaster recovery plans

What you will need:

  • Must have excellent interpersonal, verbal, presentation and written communication skills

  • Experience in a high-availability, on-call environment

  • Project management skills especially with new construction

  • Experience in managing a networking team

  • Strong communication skills (Oral & written)

  • 6+ years of experience supporting multi-site

  • Cisco LAN/WAN infrastructures (Nexus Core)

  • Cisco IP Telephony solutions

  • Cisco Wireless infrastructures

  • Cisco ASA firewall infrastructures

  • F5 appliances

  • Experience supporting day to day operations of Cisco IP Telephony solutions & VOIP including: Cisco Unified Communications Manager Voice gateways (Analog VG224) Knowledge and experience troubleshooting Cisco networking gear

  • Microsoft Unified Messaging and Polycom experience a plus

** Applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, now or in the future, for this position.

Click HERE to apply

North Highland is a global management consulting firm known for helping clients solve their most complex challenges related to customer experience, performance improvement, technology and digital, and transformation. We add value and support our clients across the full spectrum of consulting, from strategy through delivery. We bring the big ideas, then we make them real. North Highland is an employee-owned firm, headquartered in Atlanta, GA, with more than 3,000 consultants worldwide and 60+ offices around the globe. The firm is a member of Cordence Worldwide (, a global management consulting alliance. For more information, visit and connect with us on LinkedIn, Twitter and Facebook.

North Highland is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.