The BAP Frontline team is looking for a Principal Software Engineer Manager be the leader of our cross-functional team in India to build out our Scheduling copilot service. Automated scheduling is expected to schedule 2/3rds of field service work by 2025, and we want to use the latest AI technology and Operations Research to implement a world class scheduling solution. We are looking for a leader who is passionate about growing teams, developing fault-tolerant high performance services, and driving success for the team and for our customers. In this role you will lead the team to deliver a new AI infused service to automate the schedules of thousands of Frontline workers. Your team will be responsible for implementing scalable services features using Kubernetes, .Net and Azure infrastructure, and integrate with Microsoft Dataverse to support a range of Dynamics and M365 products.

Our team's mission is to digitalize the frontline workforce by providing the # 1 AI-driven application portfolio to manage, schedule and perform their work.. Our existing portfolio includes Dynamics 365 Field Service, Remote Assist, and D365 Guides and we focus on delivering maximum product value to the growing market of frontline workers globally. And we believe that great things in software only happen within high-functioning, high-trust, high-fun team environments. Come join the team!

Responsibilities

In this manager-of-managers role, you will be the leader of a team of Services engineers and Program Managers. You will be responsible for the development of a scalable multi-tenant service delivering world class results, performance and reliability. You need to enjoy developing talent on your team, building best practices and using your proven leadership skills to create clarity, generate energy and deliver success. You will coordinate with other leaders in the US to align your team's goals with the BAP Frontline team, ensuring your service works seamlessly with the all the products which leverage your technology, including D365 Field Service, Customer Service and Project Operations.

You are independant, driven and collaborative, and are able to build an inclusive culture for your team.

Qualifications

Basic Qualifications:

Bachelor's Degree in Computer Science, or related technical discipline.

15+ years of leading software engineering teams to deliver services at scale.

2+ years as a manager-of-managers"

Preferred Qualifications:

"• 12+ years of experience with services

• Experience with services development, tools & frameworks such as: Kubernetes, Azure, AWS or Google Cloud.

• Experience with Dataverse and Power Platform is a plus

• Previous experience leading teams to build, deploying and managing enterprise services at scale

• Proven ability to operate independantly and manage a complex, ambiguous project.

• Help to create a diverse and inclusive culture

• Self-motivated with a drive for reaching across teams and organizations to align goals across businesses and deliver success collaboratively.  

1. Bachelors Degree in Computer Science or equivalent technical experence.

2. 5+ years of leading software engineering teams, implementing enterprise services.

3. 2+ years as manager-of-managers

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .