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T-Mobile USA, Inc Principal Product Manager, Technical- Subscriber Protection in Bellevue, Washington

Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! The Subscriber Protection team is looking for a Principal Product Manager, Technical with a strong fraud prevention background to launch and drive the next phase of consumer protection products for T-Mobile. The perfect Principal Product Manager, Technical is a progressive strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. This role is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business goals, securing funding, and leading a cross-functional business and technical team, as well as other collaborators to deliver against the opportunity. The Principal Product Manager, Technical is the ultimate generalist maximising deep customer empathy, critical thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives! No day is the same for the Product Manager, Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; resolving specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key team members to define release schedule; and support/drive go-to-market activities as needed. This role is located in Bellevue, WA and not open to remote work. Vision, Strategy, and Analysis Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining, and communicating product vision and strategy including technical vision and capabilities. Designs and drives end user product research. Partners with business, internal/external team members and Leadership to understand current customer experience, identifies areas of opportunity. Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data. Uses rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment. Conducts cost-benefit / ROI / NPV analysis, to support decision making. Works with partners and follows enterprise process to secure and maintain product funding. Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process. Communicates, influences, and sells ideas at SVP/EVP/C-Level and below. This includes regularly delivering product presentations. Drives specific ad hoc analysis and presents informat

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