Job Title: HR Shared Services Consultant

Location: Charlotte, NC

Pay Range: $40-$42/hr potential for full time

Role and Responsibilities:

• Serve as a respected resource in area of discipline, while coordinating the administrative aspects of cases and claims.

• Respond to inquiries and cases to closure within area of discipline and escalate when necessary, while focusing on the teammate experience.

• Provide personalized and exceptional customer service to internal and external applicants, teammates, managers and recruiters by building rapport and providing timely solutions and/or alternatives. Provide a high level of service and consultation for discipline, including, but not limited to, case strategy, status updates, liaison with legal counsel and vendor.

• Support the delivery and execution of assigned HR shared services program(s), while focusing on the teammate experience. Maintain close working relationships with benefits, compensation, payroll, and talent acquisition to ensure collaboration on the end-to-end processes for all programs.

• Follow proper procedures and controls, including compliance to regulations and laws to protect both our teammates and Truist from any unnecessary risk. All policies and procedures that support an area of discipline should include optimal training and process-level documentation that support the compliance risk governance framework.

• Provide support to HR partners and Truist leaders regarding the employment policy for each area of disciple. Approve and/or deny cases based on area of discipline per laws and regulations.

• Respond to changing priorities and meet deadlines, demonstrate sound judgment when responding to requests for data and/or sharing of data and information, and interact effectively with internal and external parties.

• Support HR managers with compliance efforts related to third party vendors. Serve as vendor escalation point for vendor issues and risks for HR teammates.

• Respond to changing priorities to meet deadlines, demonstrate sound judgment when responding to requests for data and/or sharing of data and handling confidential, non-public or otherwise restricted information with integrity.

• Adhere to the record retention process mandated by the organization and other regulatory agencies for each discipline.

Required:

• BS Degree

Nice to Have:

• Workplace Accommodations, Interactive Discussions experience

What’s the Job?

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What’s in it for me?

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If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.