North Highland Resource Management - Lead in Charlotte, North Carolina




North Highland believes in unleashing potential together . It means we challenge thinking and build our clients’ capabilities so they are stronger for the long-term. It means we create and nurture an environment for our colleagues where sharing ideas isn’t just encouraged – it’s expected. And it means we give our skills, time, and passion to uplift our communities. We act, create, and build – not just talk.

Does that sound like you ? If so, let’s connect.

Why North Highland? Our employee-ownership model enables you to grow through your choices and build the firm. We’ll provide challenging opportunities to learn, and we’ll coach you as you grow personally and professionally. We offer an array of resources and training (both on- and off-the job) to help our people expand their knowledge, sharpen their skills and aim for the next level.

At North Highland, you’re not a number. Our firm is large enough to scale up and tackle the most complex challenges, but small enough where we can each quickly make our mark for our clients.

We started as three leaders gathered around a kitchen table . Entrepreneurial spirits are welcome here.

The Resource Management Capability Lead supports North Highland’s core capabilities/capability of our business. The primary function of this role is to partner with Capability Executives and work directly with North Highland’s biggest investment… OUR PEOPLE! This role is integral to ensuring each project in the firm has the right resource mix to execute and deliver work to our valued clients. In conjunction with the People team, this role is responsible for supporting activities to grow our consulting resources, sustain recruiting and streamline resource management operations.

Exciting work you will do:

  • Proactively maintains strong understanding of North Highland’s business and skills needed in our core capabilities.

  • Work closely with Talent Acquisition on hiring needs and regarding resource options

  • Ability to manage resource related processes in line with the company’s business standards while maintaining flexibility.

  • Establishes being an subject matter expert within the capabilities’ competencies and people across the firm.

  • Develops and maintains resource forecasts

  • Works with internal Resource Portfolio Partners to get ahead of demand, drive resource utilization and manage bench optimization.

What you will need:

  • 6+ years of related working experience in a professional services or consulting organization

  • Undergraduate degree from an accredited college or university

  • Solid understanding of the consulting business model, understanding of political aspects of the organization and ability to challenge in a constructive manner

  • Significant analytical and process execution experience

  • Solid project management and Microsoft tools experience

  • Demonstrated professional presence, comfortable challenging executives as appropriate

  • Experience with WorkDay

  • Strong ability to analyze data trends in resource management

  • Exhibit strong resilience and ability to execute against challenges

  • Ability to multi task and set priorities to fulfill commitments successfully

  • Excellent interpersonal and communication skills with professional staff, senior level executives and the community at large

  • Creative thinking and seeking innovative solutions to complex technical/business problems

  • Willingness for some amount of travel as needed to best coordinate with market leads and resources

Preferred Skills

  • Recruiting or Resource Management Background

  • Management Consulting

North Highland at is a global management consulting firm known for helping clients solve their most complex challenges related to customer experience , performance improvement , technology and digital , and transformation . We add value and support our clients across the full spectrum of consulting, from strategy through delivery. We bring the big ideas, then we make them real. North Highland is an employee-owned firm, headquartered in Atlanta, GA, with more than 3,000 consultants and 60+ offices around the globe. The firm is a member of Cordence Worldwide ( ), a global management consulting alliance. For more information, visit and connect with us on LinkedIn , Twitter at and Facebook at .

North Highland is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.

Location: Charlotte, NC

Capabilities: Global Services - Operations

Additional Locations: Atlanta, GA

Travel Requirements:

Job Number: JO-1903-9657