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North Highland Senior Network Engineer in Cleveland, Ohio


North Highland believes in unleashing potential together. It means we challenge thinking and build our clients’ capabilities so they are stronger for the long-term. It means we create and nurture an environment for our colleagues where sharing ideas isn’t just encouraged – it’s expected. And it means we give our skills, time, and passion to uplift our communities. We act, create, and build – not just talk.

Does that sound like you? If so, let’s connect.

Why North Highland? Our employee ownership model enables you to grow through your choices and build the firm. We’ll provide challenging opportunities to learn, and we’ll coach you as you grow personally and professionally. We offer an array of resources and training (both on- and off-the job) to help our people expand their knowledge, sharpen their skills and aim for the next level.

At North Highland, you’re not a number. Our firm is large enough to scale up and tackle the most complex challenges, but small enough where we can each quickly make our mark for our clients.

We started as three leaders gathered around a kitchen table. Entrepreneurial spirits are welcome here.

Our industry leading client is looking for a Senior Network Engineer.

Exciting work you will do:

  • Design, plan, and implement all aspects of the network infrastructure, supporting medium to large size offices

  • Collaborate with team members and various groups to identify and develop scalable network designs, solutions, and policy recommendation

  • Ensure continued smooth operation of the global network infrastructure, working to minimize network downtime and the effects of downtime users by scheduling needed maintenance or upgrades to provide minimal disruption of service to users.

  • Proactively monitor and analyze network performance to detect and resolve issues, and perform stringent network testing before implementing solutions

  • Support internal application groups by identifying and presenting network-impacting requirements to other members of the network engineering team

  • Perform configuration, upgrades, and deployment of routers and switches for all store locations

  • Plan and maintain the highly technical, logical network configuration of routers, switches, Wi-Fi access points associated with network traffic

  • Lead network projects, including the installation of new network hardware or software, and network configuration and design

  • Support the Service Desk with troubleshooting circuit, equipment and network issues and be the senior resource to assist with resolving critical/high impact customer issues

  • Present solutions and make recommendations to departmental leadership

  • Document timely status updates and accurately document problem resolution

  • Research and evaluate emerging technology for future applications

  • Participate in the rotating “on call” schedule with other team members, providing third-tier support, solving the more complex networking trouble • Provide guidance, work direction, and information to other technical network employees

  • Assist other Network Engineers on projects, performing various tasks as required

  • Ability to effectively articulate complex ideas/networking concepts through a business lens • Additional duties as assigned

What you will need:

  • High School Diploma or equivalent required; Bachelor’s degree in Computer Science, Engineering or related field preferred

  • 5+ years of experience configuring and troubleshooting Cisco network routers, switches and firewalls for small, medium and large size locations and enterprise

  • CCNA or CCNP certification preferred

  • Experience with PCI/PII; IDS/IPS; APM; Designing and implementing Business Continuation Plans; Troubleshooting multi-vendor routers and switches; Network Management tools (NetScout, SolarWinds, NetFlow Analyzer) preferred Cisco Prime

  • Experience with Cisco Nexus

  • Must be proficient in one of these discipline Cisco Unified Communication Manager Technology preferred

  • Working knowledge of authentication mechanisms, encryption technologies, networking protocols including SMTP, HTTP, DNS, TCP/IP and SNMP

  • Working knowledge of VMware and NSX SDN is a plus

  • Ability and willingness to perform on call support 24X7X365

  • Demonstrated experience with: Implementing and supporting medium to large enterprise-sized Cisco LANS/WANS, exhibiting a proven understanding of established enterprise routing schemes and protocols, and VLAN requirements for proper management of varying user requirements and LAN services like printing; Designing and implementing QOS; Supporting Cisco wide area networks, MPLS technology, and troubleshooting circuit issues including Broadband connectivity

  • Working knowledge of Web Security Systems, Two Factor Authentication, SMTP Gateway servers, Cisco ASA and Juniper SSL VPN

  • Ability to support Site-to-Site VPN, Client VPN connectivity, Aruba and Cisco Enterprise Wi-Fi solutions

  • Working knowledge of TCP/IP, MPLS, Routing, Switching, Wireless/controllers, Firewall, VPN, EIGRP, OSPF, BGP, QOS

  • Excellent troubleshooting abilities with strict attention to detail

  • Self-motivated with a strong willingness to learn on the job and through self-study

  • Excellent verbal, written and interpersonal skills

  • Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment

  • Must be able to create Visio documents and document all work

Click HERE to apply

** Applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, now or in the future, for this position.

North Highland is a global management consulting firm known for helping clients solve their most complex challenges related to customer experience, performance improvement, technology and digital, and transformation. We add value and support our clients across the full spectrum of consulting, from strategy through delivery. We bring the big ideas, then we make them real. North Highland is an employee-owned firm, headquartered in Atlanta, GA, with more than 3,000 consultants worldwide and 60+ offices around the globe. The firm is a member of Cordence Worldwide (, a global management consulting alliance. For more information, visit and connect with us on LinkedIn, Twitter and Facebook.

North Highland is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.