Location: For Those Who Work At Home - Various, Ohio 44145 The mission of the Change Management process and team is to minimize the negative impact of technical Changes to the KeyCorp Production Environment. This is achieved by validating that all technical Changes are well planned and documented to avoid subsequent outages or incidents. The Change Management process facilitates approvals, scheduling and notification of all technical Changes within KeyCorp Production Environment. The process is actively monitored, controlled and enforced. Job Qualifications include: IT Industry Experience preferred. ITIL Foundations Certification or relevant job experience preferred. Ability to work independently, be accountable, multi-task and continually reprioritize. Demonstrated technical and business aptitude. Demonstrated excellence in critical thinking. Ability to focus on detail, while also the big picture Continuous Improvement mindset Commitment to teamwork Excellent decision-making ability Good analytical skills and solutions oriented. Excellent written and oral communication skills Practices active listening Adjusts communication to audience. Essential Job Functions include: Monitor & Govern Change Queues Review and Approve/Deny Normal and Emergency Changes Review and Follow-up on Denied Changes Changes Approaching Approval Lead time. Change Closures and Change Post-implementation Review. Guide and Support Community via incoming online chat queue. Facilitate large Change meetings such as Change Advisory Board (CAB) and Weekend Planning Session and drive negotiations. Act as an advisor, advocate, or representative of Change Management in multiple forums. Evaluate Change Records for CAB candidacy. Work with community to improve Change Record content for CAB Change Records Provide Change Management reports and metrics. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $70,000 to $100,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click for a list of benefits for which this position is eligible. Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties. Job Posting Expiration Date: 04/19/2024 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing . #LI-Remote KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.