Cityworks Permitting Technical Lead Location US-OH-Dayton ID 2024-1399 Category Professionals Position Type Full-time Regular Remote Yes Overview Woolpert, Inc. is a cutting-edge national architecture, engineering and geospatial (AEG) firm that delivers value to clients by blending engineering excellence with innovative technology and geospatial applications. Woolpert was recently certified as an Employer of Choice by Great Place To Work. We believe great companies are built from exceptional people and amazing clients. As we grow, we are seeking an experienced Permitting Lead Business Analyst to work remotely. The Business Analyst will lead client-facing engagements to gather business requirements, facilitate process improvement workshops, deliver system training, author technical documentation to include system configuration documents, system specifications, and training manuals, and use application tools to configure workflows, cases, work orders, service requests, and inspections. Responsibilities * Collaborate with cross-functional team members, including but not limited to: project managers, phase managers, developers, and business analysts to ensure project objectives (scope, schedule, budget) are met in accordance with established metrics * Execute project tasks such as business analysis, system configuration, documentation, implementation, and training * Work with the project management team to identify impediments and develop/implement solutions to overcome obstacles * Compile meeting minutes and documentation * Participate in the discovery and development of architectural solutions * Define, design, and implement scripts and workflow to extend core system functionality * Conduct client-facing workshops throughout the lifecycle of the project, including go-live support * Ensure documentation aligns with specifications and mapping requirements for reports, data conversions, and system interfaces * Oversee the creation of custom reports, and dashboards and author technical documentation to support system configuration, user training, and standard operating procedures Qualifications * 6+ years of progressive experience in consulting and implementation, or administrating the use of business solutions, including the following: Trimble Cityworks PLL, with a strong background in Esri geographic information systems * Exposure to enterprise relational database management systems, including Microsoft SQL Server or Oracle, is highly preferred * Experience building custom reports using Crystal Reports or SSRS * Must be able to travel 30% to client sites * Demonstrated ability to organize and manage multiple priorities in a fast-paced, matrixed environment * Ability to provide excellent customer service * Strong technical proficiency required, including Microsoft Office products * Excellent written and verbal communication skills in a dynamic environment * Ability to work independently as well as in a collaborative team environment; offer constructive feedback and direction to support goals * Quickly adapt and respond to industry changes as well as internal initiatives Woolpert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.