We are recruiting for a motivated Manager, Support Team Assisted Response (STAR) to join our team!

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DepartmentStar Program

Job Summary

The Support Team Assisted Response (STAR) Manager is a key member of the STAR leadership team with shared accountability for success of the program. The STAR Manager works under general supervision to oversee Denver Health's STAR program (budget, purchasing, adherence to contract) and the functions of its field personnel and STAR Supervisors.

The STAR Manager collaborates with key stakeholders and key internal team members to review and recommend policy and practice modifications to support STAR Program initiatives.

The STAR Manager precepts and trains employees in the field, assists in orienting new employees, documenting performance and areas development, providing coaching and promoting learning through positive reinforcement.

The STAR Manager regularly interacts with patients, families, co-responders (fire and police), hospital employees, the general public, city agencies, and members of the news media to take and handle complaints relying on experience and judgment to accomplish goals.

The STAR Manager may perform Paramedic duties on occasion.

Essential Functions: STAR Operations Management Oversee the day-to-day operations of the field team's operations related to pre-hospital emergency medical care and transportation for the sick and/or injured. This includes but is not limited to: establishing the workflow, adherence to standard operating procedures, practices, and policies, regularly assesses productivity and effectiveness of team to identify areas for improvement. Recommend and implement identified improvement initiatives. Assist in testing current and evaluating new equipment and medical procedures and the analysis of new drugs and medicines. Participates in mass casualty management and disaster preparedness, ordering supplies, maintaining equipment, (30%) Staff Management Oversee the activities of the staff which includes but is not limited to sourcing, hiring, and training new team members, precepting students, creating and managing schedules, evaluating performance, and providing coaching to engage and motivate team members, identifying and applying career advancement opportunities for team members, and helping to resolve employee issues and disputes. Promote learning through positive reinforcement. (20%) Fiscal/Resource Management Assist in planning, directing, and controlling the financial resources for the DH STAR Program. Contribute to the annual budget planning process, by managing and tracking income and expenses related to staff and the use of financial resources for business operations. (15%) Strategy and Planning Assist in establishing the direction and implementation of short and long-term priorities of the Paramedic Division in alignment with the strategic objectives of DHHA. Assist in establishing the process to regularly assess organizational needs, understand the context and drivers of a changing workforce, equipment, policies and practice and make recommendations and drive consensus for the achievement of necessary changes. (10%) Documentation and Reporting Oversee the process of documenting and reporting related to incidents, daily activity forms, referals, etc., to ensure accuracy and completeness. (10%) Trainer Precepts and trains new employees and students in the field, assist in orienting new employees, documenting performance and areas development. (10%) Paramedic Functions May perform the functions of a STAR paramedic as needed. (5%)

Education: Bachelor's Degree in a related field required.

Work Experience: 4- years advanced life support experience including training, orientation, or administrative functions required. 1-3 years supervisory experience, typically of mobile teams, required.

Licenses: DLR-Colorado Driver's License Class R - DMV - Department of Motor Vehicles required. ACLS-Advanced Cardiac Life Support - AHA - American Heart Association required. EMTP-EMT Paramedic - CO - State of Colorado required.

Knowledge, Skills and Abilities: Excellent communication skills. Ability to integrate within team... For full info follow application link.