Job Description Summary:

This position strives to improve health outcomes for patients with complex social and medical issues. Assists patients in connecting to community resources in an effort to help regain health and independence.

Qualifications:

• Minimum of two (2) years’ experience in a primary care setting, medical office, healthcare or social services role preferred.

• Knowledge and understanding of social service programs (e.g. Medicare, Medicaid, VA, etc.) preferred.

• Possess knowledge of community resources/programs to support and meet socio-economic needs, such as disability income, food, shelter, transportation and health coverage preferred.

• Current Drivers’ License required. Must possess a good driving record clear of moving violations in the past five (5) years and no major driving offenses (DUI, etc.).

• Possess and maintain computer skills to include working knowledge of Word, Outlook, Excel, and ability to learn other software as needed. Experience in record keeping and data entry preferred.

• Possess a clear understanding of the confidentiality laws that govern the provider-patient relationship, including but not limited to HIPAA guidelines preferred.

• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.

• Commitment to working in a team environment and maintaining confidentiality as needed.

• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.

• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Job Specific Duties:

• Bridges the gap between communities and the health/social service systems to assist clients in navigating and connecting to resources to improve health and welfare.

• Builds relationships with the client by listening, identifying barriers and developing effective self-management skills.

• Investigates and researches potential solutions for identified concerns related to finances, food, shelter, transportation, etc.

• Utilizes communication skills to share solutions and encourage clients to regain health and independence.

• Coaches clients on when to utilize medical services based on medical level of need: primary care physician, urgent care, and/or emergency room.

• Supports the Care Continuum Team by reinforcing approved medical and dietary educational training, and facilitates in home assessments via telephone or telehealth measures.

• Conducts basic home safety assessments as directed by the care team. Documents all visits and services provided into appropriate database to track patient care.

• Stays abreast of community resource programs and effectively assists clients to connect and regain their health and independence.

• Assists clients to complete forms (ie: for insurance programs, housing, food assistance, financial aid, etc.). Follows-up to ensure the applications are complete and contain all support documentation and continues with follow-up through finalization.

• Assists clients with coordination of scheduled appointments and attends appointments and takes notes when appropriate.

• Collaborates with appropriate stakeholders for optimal care coordination. Communicates with providers, caregivers and clients in order to coordinate services.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.

Shift:

Variable (United States of America)

Schedule Details:

Please know schedules and shifts are subject to change based on patient care and department/organizational needs.

20 hours a week; Day Shift - Varied Hours (Depending on candidate availability).

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check

• Reference checks

• Drug Screening

• Health and Immunizations Screening

• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.

The Planetree Culture at Logan Health – Whitefish

Thank you for your interest in Logan Health – Whitefish where we believe everyone who works at our hospital and clinics is a caregiver. At Logan Health – Whitefish our employees are motivated by our open and supportive culture of caring for the patient and each other.

Logan Health – Whitefish was the first hospital in Montana to be affiliated with Planetree International, a non-profit organization setting the global standard for person-centered care. As a Planetree affiliate, we embrace this evidence-based approach partnering with the patient and their family to provide the highest quality patient experience. Logan Health – Whitefish is often recognized as one of the top critical access hospitals in the country and received a 5-star overall rating, the highest designation available for hospitals from the Centers for Medicare and Medicaid Services in 2023. We take pride in providing our quality level of service and continuously work to go above and beyond our stellar reputation.

Our people are everything.

The amazing providers, employees, and volunteers at Logan Health gift this organization with their innovation, knowledge, and compassion. Together, we're connecting our community to trusted, quality care and helping to improve lives every day.

Do you dream of living and working in a beautiful area surrounded by stunning scenery and endless recreation?

Are you ready to evolve your career while working alongside passionate, talented, brilliant people?

Join our remarkable team and create positive patient experiences every day!