Posting Detail Information

Working TitleWorkers Compensation Technician

Position LocationFort Collins, CO 80523

Work LocationPosition qualifies for hybrid/in-office work

Type of PositionFull-time

Classification TitleTechnician III

Posting Number202400056P

Position TypeState Classified

Open Date05/03/2024

Close Date05/20/2024

Salary$4,033 - $4,250 monthly + Full Benefits

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (https://inclusiveexcellence.colostate.edu/about/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-sc.pdf)

• Explore the additional perks of working at CSU here.

• For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .

• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !

State Classified HourlyNo

Overtime Eligible

Description of Work Unit

The Office of Risk Management & Insurance ( RMI ) and the Workers’ Compensation Division, works closely with risk partners across the university campus and community. The RMI team is comprised of experts in the field of insurance, claims management, risk management, loss prevention and ergonomics.

Risk Management Goals:

Develop and manage programs to monitor, reduce or lessen the impact of CSU losses.

Manage and develop the university’s self-insurance reserves to reduce or lessen the impact of university losses. Purchase insurance to lessen the financial impact of CSU’s losses

Determine whether the university’s risk appetite and risk mitigation measures are in line with CSU’s strategic goals, mission, and values, and provide the necessary support to meet these challenges.

The Workers’ Compensation Program Goals:

Develop, implement, and monitor programs that provide quality care and services to CSU employees who incur work related injuries, while reducing the risk and liability to the Colorado State University community and comply with University, Local, State and Federal requirements.

Position Summary

This position assists the Workers’ Compensation Manager in all aspects in running an efficient Workers’ Compensation program.

• The position is responsible for daily processing of injury claims, providing and receiving information and ensuring claims information is accurately recorded in the database and distributed to pertinent parties.

• This position has regular and ongoing communication with the WC (Workers Compensation) Program Manager, and other pertinent parties to a claim, providing support to ensure the smooth process of each claim from intake through case closure.

• This position uses specialized knowledge of Workers’ Compensation statutes and rules, and implements Workers Compensation processes and operations to accomplish the program’s goals and needed work product.

• This position regularly deals with campus department personnel, CSU employees, medical providers, adjusters, to provide and obtain accurate information.

• This position requires a conscious awareness and ability to navigate through various business practices and protocols.

• This position requires the ability to deal effectively with diverse populations and professions and must handle encounters professionally while staying within the scope of confidentiality and job role.

This position is eligible for a hybrid work schedule with the requirement of 2 days in-office/on-campus.

Minimum Qualifications

To be considered for this position, candidates must demonstrate in the application materials:

• Three (3) years of relevant experience and/or education in human resources, medical administration, vocational rehabilitation, workers’ compensation claims management, risk management insurance adjusting, or a closely related field. (1 year of experience = 30 credit hours)*Certificates, unofficial or official transcripts must be attached.

Substitutions

Preferred Qualifications

The highly desired candidate will possess the following knowledge, skills, abilities, personal characteristics, and experience directly related and critical to this position:

• Demonstrated Intermediate to Advanced computer skills: MS Word, MS Excel, MS Teams, and MS PowerPoint.

• 1 year of experience in working in Workers Compensation.

• Experience in using the Origami Risk Data System

• Experience working with Computer Information Systems, specifically related claims and business software.

• Work experience as workers compensation adjuster/benefits provider or medical assistant in an Occupational Health Clinic.

• Bilingual (Spanish and English.)

Essential Job Duties

Job Duty CategoryWorkers’ Compensation Program

Duty/Responsibility

To successfully accomplish job requirements this position will:

• Receive, review, complete and submit CSU Workers Compensation claims.

• Claims are received through various methods: via website, email, telephone, or paper copy.

• Accurately enter the information into CSU Risk Management Information System ( RMIS ), contact the employee, supervisor, or Designated Departmental Person ( DDP ) to gather information that is not complete or clear in the initial reporting of the claim.

• Process claims through our outside Third-Party Administrator or Insurance carrier.

• Direct injured employees in seeking medical care from an Authorized Treating Physician.

• Use their specialized knowledge to decide whether other resources are needed to:

• investigate the injury or

• determining compensability,

• preventing further injuries in the future.

• Collaborate and/or refer to the WC Manager when various flags are present.

• Make referrals to appropriate Environment Health Services/Risk Management resources as directed.

• Send out initial claim information to pertinent parties.

• Follow up to obtain needed signed information and record information into the database system.

• Design, change and implement processes to get needed information to pertinent parties,

• Follow up with employees and departments for the collection of information:

• Authorized Treating Physician, and employee guide acknowledgment and signatures.

• Completion of Return-to-Work forms by department.

• Completion and accuracy of missed time reports.

• Tracking of Injury leaves and Temporary Modified Duty.

• Obtain medical records, provider billing information, assist in getting bills processed, pharmacy prescriptions, mileage and other financial issues addressed, as appropriate.

• Reviewing medical information, emails, payments received and other correspondence and ensure that the information is accurate and filed in the correct claim file.

• When information is incorrect, this position will request changes and/or bring inaccuracies to the attention of the WC manager to be addressed.

• Alert the Workers’ Compensation Manager regarding any items that warrant her review and action.

• Sends out claim information, including medical status to CSU parties and MUST understand and ensure that only essential information is provided and only to pertinent parties. Confidentiality is of utmost importance.

• This position must effectively explain the process to CSU stakeholders.

• This position works closely with all departments at CSU and is responsible for setting up Departmental Designated Persons (DDPs) in each department.

• Identify and confirm appropriate contacts and provide DDP with information regarding the WC process, their responsibilities for their employees, department, and reporting requirements.

• Maintain up to date DDP information within the location section in the Origami system.

Percentage Of Time90

Job Duty CategoryRisk Management Information Systems

Duty/Responsibility

Proficient in understanding the Risk Management Information System to:

• Perform day to day operations and trouble shoot problems

• Set up and run reports

• Reviews performance reports and trouble shoots error messages and problems with HR and other system feeds

• Runs and completes staffing reports on a regular basis

• Sets up, changes, and runs various views, reports, forms within the risk management information system ( RMIS ) to help the team keep track, monitor, and react to a wide variety of items that need to be monitored in both the Workers Compensation program and other Risk Management Programs

• Create reports for internal teams and external stakeholders, collaborate with team members to collect and analyze data, use graphs, infographics, and other methods to visualize data, and structure large datasets to find usable information.

• Assists WC Program Manager in the evaluation of workers’ compensation cost drivers by preparing loss runs and other claims reports.

• Supports Fit for Duty Coordinator by creating, revising, and maintaining WorkSTEPS record keeping system

• Provides Origami and Admin support to RMI and the departments RMI works with.

• Position provides operational support to various Origami projects

• This position maintains liaison function with Origami personnel and RMI for ongoing workflow improvements with forms and procedures as well as special projects such as the creation of CSU specific auto liability forms and templates

• Acts independently as a project manager, defines tasks, creates schedules, tracks deliverables, monitors, and reports on progress; creates, modifies, and updates email templates, user forms, report schedules, mail merge templates, data entry events.

• As the department Origami Liaison, this position acts as the point of contact for RMI and the departments that work with RMI as well as with the Origami Provider, determining which issues can be handled internally or externally by Origami provider.

• Position will assist in setting up other RMI programs in the origami system.

• Position will train RMI staff on the process and tasks.

• This position is also responsible for working with the RMIS of the Third Party Administrator and out of State Insurance carrier. Position will identify, develop and run needed reports and work products needed to monitor claims and improve processes

Percentage Of Time10

Application Details

Special Instructions to Applicants

APPLICATION INSTRUCTIONS AND INFORMATION

• Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in theWork Experiencesection on the application. Human Resources must be able to evaluate your experience based on this information.

• Clearly outline dates of employment and hours worked per week for each employment experience listed in theWork Experiencesection of the Application so that Human Resources can calculate full-time work experience. Please note: Part-time experience will be calculated to determine the full-time equivalent.

• TheWork Experienceis the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met.The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.

  INCOMPLETE APPLICATIONS

• If an Application is considered “Incomplete”, the Application will be removed from consideration for the position.

• An Application is incomplete if no current/ previous employment is included in theWork Experiencesection of the Application.

• An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in theWork Experiencesection of the Application.

• Positions requiring a degree or if using education as a substitution for work experience (e.g.: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete.

  RESUMES

• When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening.

• Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.

• Please see theRequired Documentssection of the posting.

  NOTES

• Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

• The selection process for State Classified positions may include an exam(s) and interview(s) whichrequirecandidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense.

• Pertinent updates to your Application status can be obtained by logging into your application account athttps://jobs.colostate.edu

• All status updates for this position will be sent via email fromhuman.resources@colostate.edu,hr_ta@colostate.edu, OR the Employment Consultant facilitating the search process. In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications.

Diversity, Equity, and Inclusion at Colorado State University

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Colorado State University is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Human Resources – Talent Acquisition Team, athr_ta@colostate.eduor call (970) 491- MyHR(6947).

Department Contact Information

Human Resources – Talent Acquisition Team, athr_ta@colostate.eduor call (970) 491- MyHR(6947).

Please check the Help link online athttps://jobs.colostate.edu/help/for assistance on your application or for answers to Frequently Asked Questions.

All other inquiries should be directed to the Colorado State University Human Resources Office atHRServiceCenter@colostate.eduor (970) 491- MyHR(6947).

Conditions of EmploymentPre-employment Criminal Background Check (required for new hires), Special Requirements/Other - ability to work on campus 2 days per week.

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,titleix@colostate.edu.

The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,oeo@colostate.edu.

The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,oeo@colostate.edu.

Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

Employment and Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available atwww.colorado.gov/spb.

A standard appeal form is available at:www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you willing and able to submit to a pre-employment background check?

• Yes

• No

• • Are you willing and able to work in office 2 days per week?

• Yes

• No

Applicant Documents

Required Documents

• Resume

• Cover Letter

Optional Documents

• Unofficial Transcripts

• License/Certification