Job Title: Office Assistant / Customer Service Executive

Job specifications: Full time- Work- 4 x 10hr days a week (Mon-Thu) Orlando, FL

Location: Gainesville, FL

Company: Harmony United Psychiatric Care

About us : Harmony United Psychiatric Care is part of Harmony United Healthcare LLC.  We provide comprehensive, full-service outpatient mental health, psychiatric, and psychological testing services in Florida through in-person visits and virtually through our secure online telehealth, telepsychiatry platform.  We are continually growing our staff and client base at our current locations and developing new locations throughout Florida. Our team of mental health professionals includes psychiatrists, clinical psychologists, board-certified psychiatric nurse practitioners, certified physician assistants, and licensed therapists. We care for adults, adolescents, and children, ages 5 and above.   We strive to provide the best treatment possible through individualized care for patient/client’s specific needs.

Position overview: We are looking for an Office Assistant / Customer Service Executive to add to our growing practice to provide services in our office Locations located in Gainesville, FL. Bring your passion for patient care, customer service and collaborative skills to this great out-patient mental health treatment facility.

Roles & Responsibilities:

• Take inbound calls from psychiatric patients

• Assist patients with Scheduling or rescheduling the appointments

• Maintaining a positive, empathetic and professional attitude toward customers at all times

• Responding promptly to customer inquiries

• Communicating with customers through various channels

• Acknowledging and resolving customer complaints

  Qualifications and Skills:

• Bachelors Level Degree is the minimum qualification required

• 2 years of experience in any customer service industry is required

  Benefits:

• Health, vision, dental insurance

• Retirement Benefit: 401K Plan(Retirement):We will match your own 401K plan contribution to Up to 4% match of your annual compensation.

• Paid Time Off

• Paid Holidays

  Job Type: Full-time or Contract (1099) if employee desires.

  E-Verify Statement:

  HUPC participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

  E-Verify Notice (https://www.rhoworld.com/wp-content/uploads/E-Verify_Participation_Poster-1.pdf)

  E-Verify Notice (Spanish)

  Right to Work Notice (https://www.rhoworld.com/wp-content/uploads/ier_poster_final.pdf)

  Right to Work Notice (Spanish)

  Drug free policy:

  At Harmony United Psychiatric Care, we enforce a comprehensive drug-free workplace policy to ensure our employees' and visitors' safety and security. We prohibit the use of illegal drugs and unauthorized use of controlled substances on company premises or during work hours. We conduct pre-employment drug screening and random drug testing for current employees to ensure compliance. Violations of this policy will lead to disciplinary action, including termination of employment. By applying for a job with us, candidates acknowledge their understanding of these terms and willingness to abide by our drug policy.

  Contact: HR Department (352-702-3765)

  Email: hrdepartment@hupcfl.com

  Web: www.hupcfl.com

   

Powered by JazzHR