Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As a Senior Engineer of Quality, Stability & SRE you will play a key role in Commercial, Network\Provider and Affiliates organization with focus on software quality and environment stability. You will be accountable for maturing quality operations and system stability of the Lower Lifecycle and Production environments. You will be an essential partner in the overall QES domain working with a managed service provider to ensure fundamental principles are embraced and improved. Collaborating with diverse teams, you will prioritize automation, scalability, and resilience to safeguard our services consistently meet and exceed customer expectations.

This role requires a highly technical background with an engineering mindset paired with a mature hands-on knowledge of automation and monitoring tools.

Primary Responsibilities

• Accountable for maturing quality engineering across CNP organization

• Partner with 3rd party provider and development teams to accelerate functional and regression automation coverage

• Define system and application performance analysis, utilizing monitoring tools, logging systems, and other relevant metrics, to get ahead of customer needs, and innovating for continual improvement

• Provide primary operational and engineering support for large-scale distributed software applications

• Participate on key incident calls to ensure availability and uptime of critical systems are provided timely and shepherd key resources from across the enterprise

• Perform regular performance assessments while helping to ensure systems meet defined service-level objectives (SLOs) and key performance indicators (KPIs).

• Provide enterprise-wide support with accurately documented procedures, enabling them to proficiently address customer complaints and deliver optimal service

• Fosters and steers new ideas through innovation while leading improvement initiatives or best practice functions

Required Qualifications

• 3 + years of experience in complex distributed system/application concepts to ensure QA delivery of enterprise initiatives involving multiple disparate systems

• Minimum 5 years of experience in Quality Engineering with related automation experience and/ or Minimum 5 years of experience in Infrastructure Engineering, System Administration, or related roles

• 3 + years of experience in QA industry tools (ex. UIPath, BDD Automation, Selenium, Cypress, Rally etc.)

  • 3 + years of experience in APM and Logging tools (Splunk, AppDynamics) - 1-3 years of experience with cloud platforms (e.g., Amazon Web Services, Microsoft Azure) and infrastructure-as-code tools (e.g., Terraform, CloudFormation).- 3 + years of experience with containerization technologies such as Docker and container orchestration platforms like Kubernetes. - A year or more experience with incident management, performance monitoring, and capacity planning tools. Preferred Qualifications

  • Exceptional troubleshooting and problem-solving skills, with the ability to identify, communicate, and resolve technical issues swiftly.

• Experience implementing and improving SRE metrics

• Experience setting up LGTM tools (Grafana, Dynatrace, Prometheus)

• Experience DORA metrics and automating deployments for entire CI/CD pipeline using DevSecOps tool base.

• Multiple years' demonstrated knowledge of networking principles and protocols, including TCP/IP, DNS, load balancing, and firewalls.

  Education-

  Bachelor degree from accredited university or equivalent work experience(HS diploma + 4 years relevant experience)

  BUSINESS OVERVIEW

  Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities

Pay Range

The typical pay range for this role is:

$124,372.50 - $247,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 07/31/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.