Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This position is in the US Consumer Services Business Unit – Marketing Analytics team.

The USCS team is passionate about making membership an indisputable competitive advantage and helping each other become better leaders every day. The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.

This specific role will be responsible for leading the charter on Sentinel & Anti-Gaming Analytics to Identify gamers across the CM lifecycle and drive profitable funding and targeting decisions leading to higher investment efficiency.

As the leader of a team of data scientists and analysts, the role will be responsible for creating the go-forward vision for consumer gaming and establishing a holistic approach across customer life cycle. It will specifically focus on developing a comprehensive & futuristic framework which will transition from independent use case specific controls to a centralizing intelligence capability which has a potential opportunity of driving $400M in TUFI saves.

Key Responsibilities include:

• Define business strategies for Sentinel & Anti-Gaming work stream in collaboration with partners across the enterprise

• Liaison across different stakeholders within business, marketing, product, finance, risk management and data science teams for driving intelligence mitigate underperforming investments

• Power in-depth strategic analysis and decision making on the back of rigorous data analytics on customer behaviors across the CM lifecycle to create actionable recommendations.

• Expand controls coverage, scope and treatments as well as enhancing precision and accuracy of our solutions, while continuing to adhere to the highest levels of governance standards

• Build and nurture a highly engaged and strong performing team that has right blend of subject knowledge, collaboration and focus on driving business results

Critical Factors to Success:

• Analytical Approach & Technical Expertise

• Teammate, Coach & Relationship Builder

• Strong Business Sense

Past Experience & Academic Background:

• 8 years of work experience demonstrating analytics and data science to drive business results

• Advanced degree in a statistics/business/economics/decision science related field

Functional Skills/Capabilities:

• Analytical and problem-solving experience, with the ability to break-down a complex problem into components and coach others on how to apply the relevant quantitative analysis to answer the business question.

• Extensive knowledge of the US Consumer AMEX consumer portfolios and a firm understanding their revenue and expense drivers

• Proven ability to work well across multi-functional teams, influence and create meaningful relationships with partners as a trusted advisor.

• Strong communications skills with an ability to influence through written and oral means and demonstrated ability to craft an analytical story for Senior Level audiences.

• Prior experience leading an impactful, engaged team required

Technical Skills/Capabilities:

• Prior experience on US consumer data and ability to coach the team on standard processes in querying extremely large and complex datasets using big data programming languages (Python, Hive, Scala).

• Expert knowledge of experimental test design and ability to inform business strategy based on statistical findings

• Strong knowledge of advance machine learning techniques and data driven solutions to business challenges

Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors

• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

• Bring Others With You: Build the Best Team, Seek & Provide Mentorship Feedback, Make Collaboration Essential

• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Risk

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 24005972