Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Job Description

The purpose of this job is to analyze Business processes, understand the process data and determine efficiencies through optimization, engineering, and automation proactively and retroactively measured through KPIs and metrics for impact.

1. Analyzing new and current business processes, workflows, and procedures to identify areas for improvement.

2. Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies, and opportunities for improvement.

3. Developing and implementing optimized processes and procedures to enhance efficiency, productivity and customer satisfaction using methodologies and technology.

4. Collaborating with stakeholders and cross-functional teams

5. To design and execute process improvement initiatives aligned with organizational goals

6. Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.

7. Stay updated on industry trends, emerging technologies and process improvement methodologies.

8. Communicate with shareholders and stakeholders to ensure alignment on proposed changes.

9. Create process documentation and guidelines, including standard operating procedures and workflow diagrams.

10. Provide training and support to team members on new processes and best practices.

Qualifications

• Bachelor's Degree in a related field or relevant work experience required

• Minimum three years’ business process analysis work experience required

• Experience working in an Agile software development environment preferred

• Six Sigma Certified

• Training in business process modeling preferred

• Experience with process mining tools, automation tools and methodologies

• Advanced Microsoft Office Skills (Visio, Excel, Word, Outlook, OneNote, PowerPoint, Teams)

• Familiarity and experience with Atlassian tools, specifically JIRA, Confluence, Tempo

• Knowledge of the software development process

• In-depth understanding of Agile Scrum and Kanban development frameworks

• Capability to create and understand complex system architecture and network diagrams

• Understanding of the project management process

• Excellent written, verbal, and public speaking communication skills

• Excellent analytical thinking and problem-solving skills

• Ability to understand highly complex systems that cross multiple functions and business units

• Ability to apply in-depth knowledge for evaluation, modification, implementation, and optimization of new or enhanced systems and business processes.

• Excellent interpersonal skills and the ability to develop relationships, manage stakeholder expectations, collaborate, and build consensus within a team.

• Ability to provide excellent customer service

• Excellent organizational skills with acute attention to detail

• Ability to communicate with and make presentations to large and small groups from various levels of the organization

• Ability to manage multiple responsibilities simultaneously, meet goals, and work in a fast-paced, dynamic environment

Additional Information

• General office work requiring sitting or standing for long periods

• Travel required less than 5%

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Pilot is an Equal Opportunity Employer. Pilot does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.