Summary

Job Description

POSITION SUMMARY: Provides administrative and office support to a department, director(s) and/or physician(s).

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Coordinates schedules and calendars by arranging meetings, appointments and travel arrangements. Uses independent judgment in managing calendar. Consults manager regarding conflicting priorities.

• Composes correspondence, memos and presentations. Types, formats, and proofreads a variety of materials.

• Attends meetings, take minutes, and distributes materials when directed.

• Answers and screens internal and external calls and visits to determine the urgency of the situation. Suggests appropriate referrals or informs direct report/team.

• Manages department equipment, supplies and office space.

• Organizes, maintains and updates as needed. Inputs and maintains data in prescribed systems.

• Coordinates and tracks workflows and projects through the department and/or organization to ensure paperwork is complete and follow-up services are provided in a timely fashion.

• Sorts and distributes mail and other communication to appropriate recipients. Coordinates information within team/department.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Provides back-up to other support staff as needed, while working in a team environment in a way that is professional, cohesive and respectful.

• Performs other duties as directed.

JOB REQUIREMENTS

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent (GED).

• One (1) year experience providing direct administrative support.

• Excellent computer skills including Microsoft Office Products.

• Excellent communication and interpersonal skills.

• Thorough knowledge of English grammar, spelling and punctuation.

PREFERRED QUALIFICATIONS:

• More than one (1) year experience providing direct administrative support.

COGNITIVE REQUIREMENTS

Attention/Concentration:

• The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.

New Learning and Memory:

• The position requires that an individual be able to learn new tasks quickly and effectively. Job requirements change frequently. The ability to understand and carry out detailed, involved instructions is mandatory.

Problem Solving, Reasoning and Creative Thinking:

• The position requires the ability to evaluate existing options to resolve a presenting problem. The resolutions or options are clearly defined, limited in number and are altered infrequently. Selection of the most appropriate solution is based on well-established and defined guidelines.

Language: Reading, Writing & Speaking:

• Ability to read a variety of books, magazines, instructions, and encyclopedias.

• Ability to prepare memoranda, reports and essays, using proper format, punctuation, spelling and grammar.

• Ability to communicate in complex sentences; using normal word order with present and past tenses; using a basic vocabulary.

Mathematics:

• Ability to add, subtract, multiply, and divide all units of measure.

• Ability to perform the four operations with like or common decimal fractions.

• Ability to compute rate, ratio and percent.

• Ability to draw and interpret bar graphs.

• Ability to perform arithmetic operations involving all American monetary units.

• Ability to compute profit and loss, ratio and proportion, and percentage.

EQUIPMENT USAGE REQUIREMENTS

Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies

Software: Microsoft Office and department specific software and hardware

PHYSICAL REQUIREMENTS

Body Position/Movement :

• Sit: Frequently

• Stand: Occasionally

• Walk: Occasionally

• Bend: Rarely

• Push: Rarely

• Pull: Rarely

• Kneel/Squat: Rarely

• Reach: Rarely

• Twist: Rarely

• Balance: Rarely

• Climb: Rarely

Lifting: Degree of physical exertion is:

Moderate , exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Sensory Abilities specifically required:

• Vision

• Hearing

PHYSICAL ENVIRONMENT

WORKING CONDITIONS: Exposure to hazardous conditions/ materials is negligible.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences

• Paid Time Off and Paid Holidays

• Shift, Weekend and On-Call Differentials

• Health, Dental and Vision Coverage

• Short-Term and Long-Term Disability

• Retirement Savings Account with Company Matching

• Child Care Subsidies

• Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.