We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion (https://www.nbcuniversal.com/diversity-equity-inclusion) initiatives, coupled with our Corporate Social Responsibility (https://www.nbcuniversal.com/csr) work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Role Summary:              

Universal Products & Experiences is a world-class business operating across the globe, translating Universal stories and characters from the screen and into the daily lives of fans.  An exciting opportunity has come up to join the UP&E Technology team as a Senior Business Analyst, 12 month fixed-term contract (maternity cover), in support of this dynamic and growing business.

We in UP&E Tech are influencers driving change within NBCUniversal – not only through our deep alignment with the UP&E teams, but also though our effective collaboration across Operations and Technology groups at NBCU.  We embrace collaboration and know that we are better together.

As a Senior Business Analyst within UP&E Tech, you will be instrumental in driving the business’ objectives for growth and transformation. With a focus on engagement with your colleagues in the business, you will take responsibility for the investigative work to determine business requirements and specify efficient business processes and solutions. You will also build an effective network within the broader enterprise to achieve this, drawing on resources and expertise across Engineering, Product and other Technology groups.  

Responsibilities:  

• Define, validate and manage all business requirements.

• Lead a variety of activities (workshops, interviews, process reviews, prioritisation sessions) to elicit requirements that meet the desired business outcomes.

• Work collaboratively with stakeholders, internal subject matter experts, technical teams and third-party suppliers to clarify and agree requirements and define processes.

• Critically evaluate information gathered from multiple sources, reconcile conflicts and distinguish user requests from underlying needs.

• Evaluate potential solutions against requirements-based criteria.

• Perform gap analyses that highlight and clarify areas of impact.

• Make recommendations that consider the compromises sometimes needed between functionality, resources and timing.

• Secure sign‐off of documented deliverables, ensuring relevant stakeholders are engaged.

• Lead testing of software enhancements, including documentation in JIRA, signoff in staging environment and managing release notes/communication to end user community.

• Contribute to the management of issues and risks, through their timely capture and accurate identification.

• Provide day-to-day support of the business users, through ad-hoc investigations and training.

• Close collaboration with Salesforce technical teams, coordinating with other analysts, tech leads and developers in the release management process.

Skills & Experience:

• Experience with managing analysis on multiple initiatives concurrently.

• Experience with delivering functional specifications and process documentation supporting complex business processes.

• Bachelors’ degree in Business/Data Analytics, Information Systems, or other relevant area of study; or equivalent relevant professional experience. 

• 5+ years of professional BA experience.

• Experience in Retail, eCommerce, Consumer Products or Media/Entertainment advantageous.

• Experience of Salesforce advantageous.

• Strong analytical and problem-solving skills.

• Knowledge of project delivery lifecycles.

• Excellent verbal and written communication skills.

• Strong planning skills.

• Excellent attention to detail.

• Strong customer facing skills – adapts style to the audience.

• Builds and maintains strong working relationships - excellent networking skills.

• An interest in working internationally and across time zones.

• Works flexibly and to tight timescales, knowing when and where to make compromises in order to meet business imperatives.

• Willingly takes the initiative and consistently does more than is required.

• Respects individuals’ views and positively contributes to a learning environment in which the team is supported and encouraged to excel.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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