Job Description:

• Evaluate commercial IT software product(s) and recommend solutions for IT assets.

• Evaluate historical IT Asset Management (ITAM) data to determine best archive solution.

• Conduct meetings and workshops to gather requirements for ITAM implementation.

• Document workflow design, configurations and customizations.

• Work with developers on migration plan to ensure mini disruption to operations to align with ITIL best practices.

• Assist with data analysis and data cleansing.

• Develop test cases, execute test plans, log defects for UAT.

• Prepare training materials and job aids.

• Coordinate and conduct UAT and training sessions.

• Track and report UAT and training progress to project manager.

Basic Qualifications:

• Experience in accessing software and organizational requirements to propose recommendations.

• Experience in requirement gathering and converting general business terminology into specification document.

• Ability to facilitate meetings, workshops, and interviews with stakeholders in the project.

• Good understanding of IT Asset management and ITIL processes for best practices

• Experience with IT asset management workflow design and ability to prepare process flow diagrams, job aids and documentation.

• Experience in software quality assurance, including testing methodologies, test case creation, and defect tracking.

• Good understanding of relational database and data driven software design.

• Experience in data analysis and report creation.

• Knowledge of BMC Remedy, IBM Maximo and IT Asset Management is preferable