Job Information
Hackensack Meridian Health Clinical Program Manager - Full Time in Neptune, New Jersey
Overview
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The clinical program manager for Behavioral Health, in partnership with the Medical Director, is responsible for the daily operations of these programs and services. The leader models behaviors that promote patient safety and patient/family satisfaction.
Responsibilities
A day in the life of a Clinical Program Manager at Hackensack Meridian Health includes:
Ensures compliance with all rules and regulations, including NJ DMHAS regulations regarding outpatient mental health service and The Joint Commission regulations for Behavioral Health Services.
Interprets, implements and enforces department policies and procedures. Maintains current knowledge of state/government regulatory standards and requirements. Maintains knowledge of standards in guiding all aspects of patient care.
Partners with Psychiatry/Behavioral Health Medical Director to ensure quality and safety standards are met at all times and works collaboratively with Behavioral Health leadership
Participates in academic training programs as needed
Functions responsibly as a clinical manager. Collaborates with interdisciplinary teams when appropriate and consistently utilizes appropriate teaching methodology based upon the learning needs of the patients and staff. Develops instruction sheets and checklists pertaining to protocols.
Manages and/or assists in the recruitment, development and supervision of team members. Creates and sustains an environment that fosters team member engagement. Establishes clear objectives tied to department and/or organizational strategic goals. Coaches, counsels and evaluates performance of direct reports.
Tracks, analyzes, and reports on relevant data and metrics as needed and/or requested. Develops, recommends and/or implements actions or process improvements as appropriate.
Involved in the development and/or management of budget for Outpatient Behavioral Health programs. Regularly monitors relevant key financial indicators and performance metrics, modifying business activities where needed in response to changing financial situations.
Promotes patient satisfaction through demonstrated commitment to providing excellent service by interacting in a friendly, helpful manner. Communicates potential patient satisfaction issues to the office of patient experience.
May be asked to represent JSUMC and RMC at County PAC meetings
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.
Qualifications
Education, Knowledge, Skills and Abilities Required:
An earned master's degree in psychology, counseling, social work or other related field from an accredited college or university.
Five years of experience in the provision of mental health services.
Two years of supervisory experience.
Excellent written and verbal communication skills.
Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.
Licenses and Certifications Required:
- LCSW; LPC; PhD; PsyD or highest licensure for degree earned.
If you feel the above description speaks directly to your strengths and capabilities, then please apply today!
Job ID 2024-144911
Department J-MNTL HEALTH OUT SVC
Site Jersey Shore Univ Med Cntr
Job Location US-NJ-Neptune
Position Type Full Time with Benefits
Standard Hours Per Week 40
Shift Day
Shift Hours Days
Weekend Work No Weekends Required
On Call Work No On-Call Required
Holiday Work No Holidays Required