Direct Care Worker Workforce Program Manager - HYBRID

Location: Newtown Square, PA

Primary Job Function: Medical Management

ID**: 34255

Job Brief

This is a HYBRID position. Weekly in office days will be located at our Newtown Square, PA location. Travel to providers across the state as needed.

Your career starts now. We’re looking for the next generation of health care leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us at www.amerihealthcaritas.com.

The Direct Care Worker (DCW) Workforce Program Manager is responsible for overseeing DCW recruitment and retention initiatives and for assisting with the Participant directed and agency models of care, including monitoring and collaborating with the Fiscal Management Services (FMS) vendor. This position is responsible for developing workforce innovations that improve the recruitment, retention, and skills of direct care workers for education, training, and other initiatives. Workforce initiatives include employer partnerships, training programs, pre-service orientations, promotion of direct-care worker organizations and associations, professional support, certifications, career-ladder opportunities, care team integration of front-line workers, and marketing for education and increased awareness of Participant-directed services options. The DCW Program Manager will be responsible for:

• Acting as the plan representative and liaison for Participant Directed activities, including Fiscal Management Services (FMS) activities and workgroups.

• Leading Participant-Directed initiatives that increase awareness of, and participation in Participant-Directed models of care, including building a DCW registry.

• Expanding the clinical knowledge of the direct care workforce to ensure they are providing quality health-related services to our participants.

• Identifying and collaborating with various stakeholders on initiatives that will support direct care workers to better support participants, close care gaps, identify potentially avoidable admissions, and increase participant satisfaction with their service delivery options.

• Equipping entry-level staff with the core clinical, relational, and communication skills they need to begin and remain successful on the job.

• Identifying and articulating skills trainings that improve direct workers competencies to progress along career ladders and to promote retention.

• Improving in-house training by providing internal trainers with a shared conceptual framework, common skill set, and language to implement effective adult learner-centered programs.

• Partnering with agencies to train the direct care workforce to collaborate on recruitment and retention initiatives, such as enhanced direct care worker training.

Education/ Experience:

• Bachelor’s Degree preferred.

• 5+years’ experience with LTSS / HCBS services and delivery options.

Other Skills:

• Background in homecare delivery of personal care services

• Ability to write and manage proposals.

• Knowledge of career paths, skill building, and retention strategies for direct care workers desirable.

Diversity, Equity, and Inclusion

At Amerihealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

We keep our associates happy so they can focus on keeping our members healthy.

Our Comprehensive Benefits Package

Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.

EOE Minorities/Females/Protected Veterans/Disabled