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North Highland Business Analyst in Orlando, Florida


North Highland believes in unleashing potential together. It means we challenge thinking and build our clients’ capabilities so they are stronger for the long-term. It means we create and nurture an environment for our colleagues where sharing ideas isn’t just encouraged – it’s expected. And it means we give our skills, time, and passion to uplift our communities. We act, create, and build – not just talk.

Does that sound like you? If so, let’s connect.

Why North Highland? Our employee ownership model enables you to grow through your choices and build the firm. We’ll provide challenging opportunities to learn, and we’ll coach you as you grow personally and professionally. We offer an array of resources and training (both on- and off-the job) to help our people expand their knowledge, sharpen their skills and aim for the next level.

At North Highland, you’re not a number. Our firm is large enough to scale up and tackle the most complex challenges, but small enough where we can each quickly make our mark for our clients.

We started as three leaders gathered around a kitchen table. Entrepreneurial spirits are welcome here.

The Senior Business Analyst role will be part of a focused delivery team responsible for implementing a system upgrade in the Cloud, numerous integrations including with 3rd party vendors, and analyzing multiple internal interfaces. Must have an enterprise project perspective and will assist the Program Manager with oversight of both, business and technical delivery teams, working with the Project and Program Manager to oversee activities within the various work streams.

Exciting work you will do:

  • Coordinate and generate requirements for upgrades and enhancements of current systems.

  • Responsible for delivering a system upgrade in the Cloud, 3rd party integrations and a reporting solution, while complying with security standards.

  • Deliver software gaps and enhancements via Agile methodology

  • Perform accounting, reporting, and business rules and data conversion analysis.

  • Coordinate and elicit business requirements for new and upgraded systems.

  • Coordination with in-house and 3rd party developers on custom development or enhancement projects.

  • Facilitate requirements generation meetings when needed.

  • Facilitate agile stand-ups when needed.

  • Take and maintain accurate meeting notes.

  • Coordinate activities related to corporate systems and data compliance projects (e.g. PII, PCI, and GDPR)

  • Able to adapt to varying project needs including Business Analysis activities, Project Coordinator activities, Documentation activities, or Test Coordination as needed.

  • Drive teams to end goals.

  • Must have enterprise/large project perspective.

  • Will assist Program Manager with oversight of both business and technical delivery teams.

  • Manage Change Requests.

  • Proxy Product Owner.

  • Must be extremely analytical.

  • Must be business and technical savvy.

What you will need:

  • Must be technical or have experience working with technical teams.

  • Agile experience required (overall process, writing stories, collaborating with others to groom backlog).

  • Kanban framework experience.

  • AWS experience and detailed data mapping a plus.

  • Global Distribution Services (GDS – Amadeus, Sabre) experience a plus.

  • Test management experience.

  • Prior experience with RIM policies, security & compliance assessments.

  • Experience working with different interfaces and systems integration.

  • Documentation of processes - assumptions, requirements, functional and non-functional.

  • Familiarity working with a booking/reservation system a big plus

  • Release planning experience/coordinating with vendor on releases

  • Version One Experience a plus.

  • Must be familiar with working on initial project scoping efforts (including creating requirements, working on gap analysis efforts, documentation, and project road mapping).

  • SharePoint and Confluence working knowledge.

** Applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, now or in the future, for this position.

Click HERE to apply

North Highland is a global management consulting firm known for helping clients solve their most complex challenges related to customer experience, performance improvement, technology and digital, and transformation. We add value and support our clients across the full spectrum of consulting, from strategy through delivery. We bring the big ideas, then we make them real. North Highland is an employee-owned firm, headquartered in Atlanta, GA, with more than 3,000 consultants worldwide and 60+ offices around the globe. The firm is a member of Cordence Worldwide (, a global management consulting alliance. For more information, visit and connect with us on LinkedIn, Twitter and Facebook.

North Highland is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.