North Highland Change Management Analyst in Orlando, Florida
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North Highland has a mantra: Unleash Potential Together. For our clients, it means we challenge thinking and build capabilities, so that after each engagement, they are left stronger and inspired to do more. With our colleagues, it means fostering an environment where bringing, shaping, growing and sharing ideas isn’t just encouraged—it’s expected. And within our communities, it means we give of our skills, time and passion to make them more prosperous.
The Change Management Specialist reports into the manager, project management process to plan and implement training and change management programs across the organization.
Responsibilities : The successful candidate will develop a productive partnership with technology product owners, business stakeholders, and technical team members and serve as a consultant to client teams to identify training and change management opportunities. This person will be responsible for designing and implementing training and change management strategies and plans that maximize employee adoption and usage and minimize resistance.
Essential Functions: • Delivers group instruction and training for departmental tools including VersionOne, JIRA, and CA PPM • Evaluates effectiveness of training programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods • Analyzes and assesses training and development needs for the organization • Collaborate with SMEs, technology product owners, business stakeholders, and team members in the design and development of high-quality training curricula and courses • Development and execution of communications and training materials, such as quick reference guides, frequently asked questions, Web content, presentations, etc. • Develop an Organizational Change Management strategy to mitigate organizational impacts and foster an environment that is conducive to adoption of new or changed enterprise applications and business processes. • Conduct impact analyses, assess change readiness and identify key stakeholders. • Develop training materials and provide training specific to organizational change in relation to business process and/or system changes. • Work closely with internal Communications team to develop and implement communications strategies and plans to support the training and facilitate the organizational transition associated with the adoption of solutions.
Basic Qualifications : • 4+ years of experience developing training materials and conducting training classes for a large organization • Experience designing a variety of learning solutions i.e. e-Learning, interactive multimedia, synchronous and asynchronous online training, simulations, informal learning opportunities • Experience and knowledge of change management principles, methodologies and tools • Excellent verbal, interpersonal, and written communication skills • Ability to frequently change priorities in a fast-paced environment • Team player with ability to work with all levels of internal staff, as well as outside clients and vendors • Effective time management skills with emphasis on quality and timely completion of tasks • Ability to work independently and collaboratively with minimal supervision • Experience working in a mixed methodology environment (Agile / waterfall / hybrid) • Experience using VersionOne, JIRA, and CA PPM
Preferred Qualifications : • Experience using CA PPM, JIRA, VersionOne, and SAP financial systems • Certification in change management a plus • Experience with Prosci ADKAR Model a plus
Required Education : • Bachelor’s Degree or higher from an accredited college/university or equivalent relevant experience.
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North Highland is a global management consulting firm known for helping clients solve their most complex challenges related to customer experience, performance improvement, technology and digital, and transformation. We add value and support our clients across the full spectrum of consulting, from strategy through delivery. We bring the big ideas, then we make them real. North Highland is an employee-owned firm, headquartered in Atlanta, GA, with more than 3,000 consultants worldwide and 60+ offices around the globe. The firm is a member of Cordence Worldwide (www.cordenceworldwide.com), a global management consulting alliance. For more information, visit northhighland.com and connect with us on LinkedIn, Twitter and Facebook.
North Highland is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.