Learn what makes QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4)

Who we are:

Our life is a digital life, filled with streams of information flowing ceaselessly. Every click, every swipe, every interaction connects us. But where does all that information go? Enter the world of data centers.

“Data centers are experiencing once-in-a-generation demand growth, driven by cloud adoption and the AI revolution,” Jon Gray, President & COO of Blackstone.

In the fast-paced world of data, QTS is dedicated to leading the industry in a thoughtful and intentional way. At QTS, we are Purpose Driven and moving communities forward.

At QTS, we believe that how we deliver our services is equally as important as the service we deliver. Our people play a vital role in our company’s culture, innovation and growth, and we are deeply committed to those who affect or are affected by our business. Our people are knowledgeable, resourceful, innovative self-starters, and can accomplish great things when working together. That is why QTS is Powered by People!

Who you are:

Join our dynamic team as a Security Operations Manager I! The Security Operations Manager I will oversee delivery of physical security services for QTS data center security operations, including oversight of contract guard operations, alarm investigation and incident reporting and coordination with regional security disciplinary specialists on projects, expansions and other security-related efforts. This role is responsible for providing a visual security presence to ensure visitors, clients, and employees have a safe and pleasant experience while providing excellent customer service to all individuals that enter the facility and further employee/management relations, goodwill and public relations to keep our customers for life.

The impact you will have & What you will do:

• Supervise contract frontline security staff and daily security operations to provide a safe experience for all who enter the facility

• Manage security operations for a data center

• Maintain close coordination with security vendor management to ensure continuous improvement of security team skills through targeted training, practical exercises and the documentation and application of lessons-learned

• Interface with and assist in mobilizing vendors involved in system repairs for current sites and new security for construction

• Evaluate and drive continuous improvement of contract guard operations through the use of key performance indicators, collaborative improvement plans, conducting training and leading security briefing for contractor and sub-contractor personnel to ensure great customer service in all Security interactions

• Ensure the Security Department is following all proper protocols, including monitoring the cameras, fire alarms, physical patrolling, recognition of items for proper written documentation of all security-related incidents, dispatching, and completing various logs/files on a daily basis.

• Verify Data Center security programs are delivered to meet defined corporate security standards

• Assume 24/7/365 availability to respond to and manage appropriately all requests for emergency and non-emergency assistance in a professional manner

• Managing the process of bringing on new contract security staff for sites under construction

• Ensure all security systems are fully functional to include Access Control, Visitor Management, Service Now, CCTV

• Create, assign, and issue facility access badges to authorized personnel

• Investigate accidents, thefts, disturbances, and discrepancies and provide appropriate and timely notifications to required parties

• Knowledge and familiarization with all emergency response plans and evacuation procedures including conducting fire evacuation drills

• Confirm all security equipment is kept in excellent working condition through regular inspection and by following QTS preventative maintenance programs

• Develop and maintain working relationships with Federal, State, and Local Law Enforcement as well as Fire and EMS

• Generate reports and prepare presentations on the status of physical security operations and be able to deliver presentations and briefings to customers, stakeholders and senior leaders

• Provides reports as needed for internal and external audits

• Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards

• Perform security officer duties as needed to ensure efficient operations and guest service standards are met

What you will need to be successful:

• 5+ years of experience in security patrolling and reporting

• 3+ years of experience managing security vendors, contractors and customers.

• 3+ years working in operations, physical security or equivalent environment.

• 2+ years project management experience

• Bachelor's degree or five or more years working in an operations, physical security or equivalent environment or Associate's degree or three or more years experience working in an operations, physical security or equivalent environment

• Must be able to travel up to 10% including the ability to travel to other sites to provide training and support as needed

The perks (and only a few):

• Medical, dental, vision, life and disability insurance

• 401(k) retirement plan (with up to 4% match)

• Paid volunteer days

• Employee assistance program

• Tuition assistance, parental leave and military leave assistance;

• QTS scholarship for dependents

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.

At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

We are powered by people.

And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting

• Every employee is bonus or commission eligible

• Generous PTO Accrual plus additional Paid Volunteer Days

• Paid Holidays Annually/Holiday compensation when worked

• Pet and Legal Insurance

• Q-Rest Sabbatical Program

• Q-Anniversary Service Award Program

• Parental Leave for primary and secondary caregivers

• Military Benefits Package

• QTS Charitable Matching Gift Program

• QTS Scholarship for Employee Dependents

• QTS Crisis Fund

• Wellness Program

• Tuition Reimbursement Program