Ensure operational access, availability, and stability of assigned services. Deliver resolutions and work arounds to routine business units. Perform IT service maintenance planning and execution for routine business units. Perform routine monitoring and governance of assigned IT services. Develop and maintain a knowledge base and deliver relevant training. Advocate for and support ITSM processes and procedures. Fulfill or escalate of service operation tickets. Assist design teams with change control activities for assigned IT services. Assist innovating and design teams with determining operational readiness of routine business units in anticipating of IT service changes. Provide Operational training. Support planning and execution of feature implementation. Collect IT service operation key performance indicators (KPI). Requirements:

Ability to establish and maintain positive working relationships and customer rapport. Ability to adhere to processes, policies, and procedures. Experience with advanced technical administration for enterprise solutions. Ability to prioritize and handle multiple tasks simultaneously. Fluent in the English language (both written and spoken). Associates degree in applicable field or equivalent experience / certification(s). Working knowledge of Windows Server environments Working knowledge of Microsoft SQL including backup/restore recovery models Familiarity with script writing (i.e., Powershell) Knowledge of database design and management best practices Team and solution oriented. An Effective collaborator and contributor. Self-motivated and able to take initiative. Experienced in a support focused environment. COMPANY BENEFITS

Generous PTO 10 Paid Holidays Medical, Dental, Vision Insurance Guaranteed Biannual Bonuses 401k with Company Match Company Paid Life Insurance Annual Reviews and Merit Based Raises Room for Advancement