Description Principal Engineer, IS Service Now Stockroom Management - 100% Remote within the Providence footprint of states (WA, OR, CA, MT, NM, TX, AK) This position will support the IS Asset and Supply Chain Management team in collaboration with 3 rd Party Logistics Partners, End User Support, ServiceNow and Oracle teams to provide world-class IS equipment services to our caregivers. This role will focus on Stockroom needs in support of Field Services teams. Key to this role will be developing & managing the scope of all inventory and asset management activities for IS Devices. Services to include Break/Fix support, Repair services, same day device fulfillment/swaps. This role must be experienced in continuous improvement skills & tools to identify and drive improvement opportunities in our business & systems processes. Role Description: Work with 3 rd party Logistics partners to enable & improve IS device fulfillment to Providence Clinics & Hospitals Monitor partners performance to services required. Identify opportunities to gain efficiencies both with external partners and internal customers. Develop, monitor and analyze key performance indicators (KPIs) related to Asset & Inventory Mgmt, identifying areas for improvement and implementing corrective actions as needed. Identify waste in processes to enable end to end asset management. Work with Field Services team to identify unassigned assets & place controls to better monitor adherence to process controls! Partner with cross functional teams to develop processes and solutions to better support our Caregiver community. Drive continuous improvement initiatives to optimize supply chain efficiency, reduce costs, and enhance caregiver satisfaction. Provide analysis & standardize analysis needs to support Asset & Inventory Management teams. Provide regular reports and updates to senior management on the performance of the Stockroom fulfillment program. Work in ServiceNow to manage & improve inventory levels to better serve Field Services Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or equivalent educ/experience 8 years of related experience; more preferred. Strong experience in automation, specifically related to deployment, recovery, or other manual processes. Strong experience with n-tier solutions. Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually). Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations. Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements. Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis. Preferred Qualifications: More than 5 yrs experience supporting Field Service asset & inventory needs Certified PMP, Business Analyst or equivalent experience Familiar with ServiceNow and Oracle