Hungry, humble and smart? If you have these qualities, we want you on the team.

Job Summary:

Reporting to the Training and Tools Manager, the Training and Content Development Specialist is a client-facing role critical to our client onboarding process. The person in this role must be able to engage clients positively and professionally, work in a team environment, and have effective communication skills with clients and fellow employees. The job responsibilities include scheduling and leading clients through the training process, ensuring that they understand how to utilize the software to manage their operations. Additional job responsibilities include providing input and consultation on the creation of learning assets for clients.

Additional job duties include:

•Work closely with the training team in the creation of learning assets

•Assist other department members in their learning asset creation process

•Support internal learning content creation and delivery for CaterTrax employees

•Identify opportunities for new business and custom/revenue-generating services

•Develop custom learning solutions that meet client needs

•Review and contribute to online Knowledgebase articles and content\

This is a hybrid role, located in Rochester, NY.

Job Description:

Facilitate client training sessions

• Call and schedule clients into training sessions

• Facilitate positive and engaging training sessions that are interactive between facilitator and client

• Assess and address the learning gaps of attendees in training sessions

• Manage multiple client requests and multiple training scenarios

Expand educational offerings beyond initial training

• Analyze client data to understand site usage after go-live dates

• Identify client strengths and weaknesses and highlight education opportunities to address any gaps

• Proactively review custom education services to broaden awareness of our offerings to assist in achieving custom education services revenue targets

Create positive learning experiences

• Deliver a positive can-do mentality in a professional environment that is responsive to client requests by email and phone

• Provide a world class experience with every interaction exceeding client expectations by finding solutions to client questions and requests

• Serve as clients’ point of contact to manage training requests and respond to requests in a timely manner

• Actively listen and identify potential opportunities for new business

Consult on the creation of learning assets for clients and internal CaterTrax users

• Work with the training manager and other team members to help with the creation client facing learning assets

• Support the education team with the creation of user guides and video tutorials

• Review learning assets, provide feedback and design recommendations to the education team

• Contribute content and feedback for online Knowledgebase

OTHER RESPONSIBILITIES:

• Work as a team to identify client training gaps in learning

• The ability to move within the organization when needed to assist other areas

• Work collectively in the developing curriculum

• Provide recommendations to improve process and client experience

• Work as a team communicating throughout the day

• Responding to client requests by email and phone

• Participates in team meetings, understands team priorities, and offers suggestions/solutions for process improvements.

• Supports the Education Team in the creation of resource materials.

• Remains current on industry news, technologies and any legislative issues that may impact company products and services.

• Forwards recommendations for product or development leads to the CaterTrax Sales team.

• Performs other duties as assigned.

• Provides thought leadership for learning & development for all departments. Stay current on key trends and best practices.

EXPERIENCE:

• Operational knowledge of CaterTrax is preferred

• Minimum of 1-3 years of experience in a similar role is preferred

SKILLS & REQUIREMENTS:

• Excellent communication skills, ability to deal with clients and employees at all levels

• Excellent organizational skills and ability to multi-task in fast-paced dynamic environment

• Strong attention to detail and good interpersonal skills

• Strong decision making and problem-solving skills

• Knowledge and experience with Microsoft Office including Word, PowerPoint, Excel, O utlook, etc.

• Experience in graphic design and content creation is preferred

EDUCATION

Associate’s degree or higher is required

COMPENSATION

47-53k annually, dependent on experience

Worker Type:

Regular

Number of Openings Available:

1

Be part of something big. Apply to join our team today

CaterTrax is an industry leading catering management software company that was built by caterers for caterers. Primarily serving the non-commercial foodservice industry, CaterTrax provides flexible solutions to multi-unit contractors across the United States and Canada, streamlining enterprise management for the largest managed hospitality providers in the country. Affectionately referred to as TRAXERS, over 7,500 operators, across multiple lines of business, use CaterTrax’s TRAX Platform to manage their business. Read their stories here (https://catertrax.com/why-catertrax/traxers/) .

CaterTrax is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.

CaterTrax is part of a CSI Group of Companies

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