IT Support Engineer

@ Twitch San Francisco, CA

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide and Instagram channel to learn how to ace our interview process.

About the Role

We're looking for an enthusiastic Technical Support Engineer to join our growing End-user Services team. Your role manages service tickets, facilitating new hire onboarding, providing onsite technical support, deploying assets, maintaining AV systems, and offering support for live events, including our company-wide All Hands. You are someone who wants to contribute to the growth of our Enterprise Infrastructure and Operations organization while delivering excellent customer service with a friendly and diligent approach. You will report to the Senior Manager, End-user Services. This role is based in our San Francisco office and requires presence at least three times a week.

You Will:

• Provide personalized technical support to our global Twitch employees related to IT and AV equipment.

• Troubleshoot users issue related to network, access, software, and hardware

• Manage our hardware assets through the entire lifecycle, including deployment, retrieval and secure disposal

• Support teams on site events, including our weekly company All Hands broadcast and collaborate with team members for its successful delivery

• Maintain and troubleshoot our conference room AV technology, Games Lab, printers, and other IT-related site equipment

• Maintain our existing knowledge base and create new articles based on emerging workflows and systems

• Identify blockers to users’ work efficiencies and recommend process improvement

You Have:

• 4+ years experience working in an IT Support role that including Audio Video systems

• Have broad knowledge of managing and troubleshooting personal devices such as Mac, Windows or Linux, in an enterprise environment.

• Understand networking concepts such as DNS, DHCP, and TCP/IP protocols

• Familiar with Google Meet, Zoom, Teams, Chime, vMix, Streamshark, and Cisco room systems

• Familiar with Audio Video system configuration and administration

• Exposure or some experience in scripting with Python, Bash, or PowerShell

• An understanding and awareness of Security standards

Bonus Points

• Advanced Windows, macOS or Linux systems administration skills/certification

• Exposure to Google Workspaces, Slack, ServiceNow

• AV industry certifications

• Familiar with Twitch

Perks

• Medical, Dental, Vision & Disability Insurance

• 401(k)

• Maternity & Parental Leave

• Flexible PTO

• Amazon Employee Discount

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Twitch values your privacy. Please consult our Candidate Privacy Notice , for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW8454

LI-Remote #RemoteFriendly

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience . Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain open until filled. For more information, please visit https://www.twitch.tv/jobs/en/#learn-more . Applicants should apply via our internal or external career site.

Remote US Pay Per Year

$48,600—$122,200 USD