Description

We’re looking for a Senior UX Designer to help define and grow eero's B2B product experience. Our software and services team, consisting of product managers, engineers, and UX designers, works on key features for eero’s bar-raising software products. You will have a significant impact on our business as you lead, define, and drive UX for our B2B team. You will influence technical design and product direction. Along the way, you’ll have the opportunity to do end-to-end, customer-obsessed product design from early-stage research to high-fidelity prototyping. You must be a collaborator and strategic thinker, as you will be working side by side with other functions to bring your designs to life. As a design leader, you’ll advise and mentor other designers.

Key job responsibilities

• Work autonomously while balancing design quality within technical constraints and business requirements

• Engage with our partner and end users a to understand their needs and design experiences that guide them through onboarding, education, troubleshooting and understanding eero products and services

• Use customer research, agile design iteration, prototyping, and usability testing

• Consume, improve, and contribute to the eero design library; collaborate with the eero Brand team to ensure consistency; develop and maintain design documentation for shared patterns and components.

• Influence and collaborate with stakeholders from Product, Engineering, Customer Experience, and Marketing

• Work closely with other designers to gather feedback, build consistency, and critique each other’s designs; encourage team members to learn and grow skills

A day in the life

You love being part of a highly collaborative team that’s growing, building, and shipping at a fast pace. Each day, you’re using customer and partner feedback to constantly bring a customer-obsessed perspective to your design solutions. You move fast and iterate quickly based on data. You’re busy finding ways to invent or improve design standards and best practices for the team.

About the team

WiFi has become a critical component to every home worldwide. eero, an Amazon Company, is the first product to deliver a whole home WiFi experience using mesh technology to make sure you never have to worry about connectivity ever again. We believe customers deserve the best connectivity and smart home experience possible. We believe deeply in what we’re doing, and, as importantly, we enjoy doing it together.

We are open to hiring candidates to work out of one of the following locations:

San Francisco, CA, USA | Seattle, WA, USA

Basic Qualifications

• 8+ years of design experience

• Have an available online portfolio

• Experience designing and prototyping with tools such as Figma, ProtoPie, Sketch, Photoshop, Illustrator, InVision, or similar

Preferred Qualifications

• Experience with UX design of complex workflows

• Experience acquiring user feedback (e.g., conducting usability studies, performing user research) and creating personas or customer profiles

• Experience driving design for complex SAAS applications

• Knowledge of customer engagement and contact center use cases, products and workflows.

• Expert design sprint and/or design workshop facilitator

• 3+ years of experience designing for B2B solutions.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $113,000/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.