Description

If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/

About Us:

Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It's where millions of people come together to chat, interact, and make their own entertainment.

We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we're solving on our Blog.

About the Role:

We're looking for an enthusiastic Technical Support Engineer to join our growing End-user Services team. Your role manages service tickets, facilitating new hire onboarding, providing onsite technical support, deploying assets, maintaining AV systems, and offering support for live events, including our company-wide All Hands. You are someone who wants to contribute to the growth of our Enterprise Infrastructure and Operations organization while delivering excellent customer service with a friendly and diligent approach. You will report to the Senior Manager, End-user Services. This role is based in our San Francisco office and requires presence at least three times a week.

You Will:

• Provide personalized technical support to our global Twitch employees related to IT and AV equipment.

• Troubleshoot users issue related to network, access, software, and hardware

• Manage our hardware assets through the entire lifecycle, including deployment, retrieval and secure disposal

• Support teams on site events, including our weekly company All Hands broadcast and collaborate with team members for its successful delivery

• Maintain and troubleshoot our conference room AV technology, Games Lab, printers, and other IT-related site equipment

• Maintain our existing knowledge base and create new articles based on emerging workflows and systems

• Identify blockers to users’ work efficiencies and recommend process improvement

Perks

• Medical, Dental, Vision & Disability Insurance

• 401(k)

• Maternity & Parental Leave

• Flexible PTO

• Amazon Employee Discount

• Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)

We are open to hiring candidates to work out of one of the following locations:

San Francisco, CA, USA

Basic Qualifications

• 4+ years experience working in an IT Support role that including Audio Video systems

• Have broad knowledge of managing and troubleshooting personal devices such as Mac, Windows or Linux, in an enterprise environment.

• Understand networking concepts such as DNS, DHCP, and TCP/IP protocols

• Familiar with Google Meet, Zoom, Teams, Chime, vMix, Streamshark, and Cisco room systems

• Familiar with Audio Video system configuration and administration

• Exposure or some experience in scripting with Python, Bash, or PowerShell

• An understanding and awareness of Security standards

Preferred Qualifications

• Advanced Windows, macOS or Linux systems administration skills/certification

• Exposure to Google Workspaces, Slack, ServiceNow

• AV industry certifications

• Familiar with Twitch

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $48,600/year in our lowest geographic market up to $122,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.