Job Information
DomainTools Director, Deal Desk Management & Operations in Seattle, Washington
The Director, Deal Desk Management and Operations is comfortable working in fast-paced technology organizations with rapid growth. This role is responsible for proactively working with the Sales, Account Management, Renewals, Customer Success, and our Channel & Alliances team to drive deal structuring, leveraging pricing strategy, quote management, facilitating contract review, discounting, co-terming, contract reviews, quote approval and all aspects of the deal cycle globally. By enhancing business processes, this role will ensure the best experience possible for our customers during the deal process. This is a quote to cash role that removes bottlenecks and friction to increase the velocity of doing business with DomainTools.
This role will interact with customers and internal stakeholders (e.g., Sales, Channel & Alliances, Finance, Legal, and Account Management) to ensure that value is realized for the customer and commercial objectives are aligned with the growth of our business. The Director will work to identify process gaps, add automation where appropriate, help with solutioning the improvements, and facilitate training as needed. The candidate should be able to communicate well with customers and partners, and should be highly operational with a data-driven approach.
Location: Remote within US
Compensation: $150,000- $200,000 OTE (80% base/ 20% commission)
Duties And Responsibilities
Own and refine for optimum scale the quote to cash process
Support the Sales, Account Management, Renewals, and Channel & Alliances ("Sales") teams in processing quotes, getting discount approval, ensuring compliance with published policies, and accelerating deal efficiency
Own all contract reviews
Identify optimal deal attributes and needs as early in a new deal cycle as possible to reduce friction and optimize deal outcomes
Ensure data accuracy of in process and closed deals
Manage Market Place deal execution and interface with prospects and clients as needed
Collaborate with relevant internal stakeholders (Legal, Finance, etc.) to identify optimal deal attributes
Maintain and continuously improve deal scoring especially in relation to margin, to guide better deal construction
Maintain agreed-upon approval processes and SLAs
Manage approval process of quotes and pricing
Ensure compliance with customer contracts tied to key business and legal policies
Act as product manager of the rep's Quoting Experience in Salesforce
Serve as an expert?in advanced Deal Desk activities, which impact?, bookings?attainment, and deal structuring
Be a creative problem solver who finds a way to meet customers' needs while adhering to DomainTools selling policies
Function