Why Tech Electronics? At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. We recognize that our people made us special when we opened our doors in 1963, and they continue to do so today. We prioritize giving motivated individuals opportunities to find their gifts, develop their talents, and live their lives to the fullest. If you're looking for a job that's more than just a job, our Tech family is waiting for you! Position Overview: We are currently seeking a Senior Help Desk Specialist to add to our team. The Senior Help Desk Specialist performs telephone or remote technical support functions in support of internal and external customers on systems installed by Tech at customer sites. Responsible for providing a superior level of customer service in addition to an in-depth and high level of technical support by taking ownership of issues from initial request to final resolution, while serving as the primary point of escalation for Help Desk Specialists and Technicians. Position Requirements: Ten (10) years working in the service industry of technology systems (The work experience requirements could be reduced with an Associate's Degree in electronics, computer science or information sciences) Two (2) years' experience in Help Desk Support Fire Alarm Experience Notifier/Honeywell Security Experience Ademco/Honeywell, Radionics/Bosch Access Control Experience Lenel Preferred Qualifications Include: Excellent organizational and time management skills with the ability to multi-task Must be a strong team leader Strong customer service orientation Commitment and conviction to accuracy Ability to interact effectively at all levels of management and across diverse organizations NICET certifications Tech Electronics is an Equal Opportunity Employer. Tech Electronics does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact Human Resources at hr@techelectronics.com For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://techelectronics.aaimtrack.com/jobs/530798-65251.html