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North Highland Service Delivery Director in Tallahassee, Florida


North Highland believes in unleashing potential together. It means we challenge thinking and build our clients’ capabilities so they are stronger for the long-term. It means we create and nurture an environment for our colleagues where sharing ideas isn’t just encouraged – it’s expected. And it means we give our skills, time, and passion to uplift our communities. We act, create, and build – not just talk.

Does that sound like you? If so, let’s connect.

Why North Highland? Our employee ownership model enables you to grow through your choices and build the firm. We’ll provide challenging opportunities to learn, and we’ll coach you as you grow personally and professionally. We offer an array of resources and training (both on- and off-the job) to help our people expand their knowledge, sharpen their skills and aim for the next level.

At North Highland, you’re not a number. Our firm is large enough to scale up and tackle the most complex challenges, but small enough where we can each quickly make our mark for our clients.

We started as three leaders gathered around a kitchen table. Entrepreneurial spirits are welcome here.

This position is for a Service Delivery Director with strong Program/Project Manager skills for one of North Highland's Public Sector clients in Tallahassee.

Exciting work you will do:

  • Manages teams and projects to deliver high quality deliverables within complex client environments.

  • Applies industry/content expertise to ensure solutions delivered by the team are functional, effective and of lasting value to the client.

  • Uses depth of knowledge and personal point of view on area of expertise to solve client's business problems.

  • Develops strong, credible relationships with key senior client stakeholders.

  • Designs and develops new solution offerings for client pursuits and/or proposals

  • Identifies, qualifies, and shapes opportunities to grow existing accounts, shape and close opportunities in existing accounts

  • Recognized as an emerging expert in chosen field by clients and colleagues.

What you will need:

Required Skills

  • 10+ years of management consulting, advisory, professional services, industry and/or Big 4 consulting experience

  • Experience with Business Process Outsourcing Executive/Management

  • Managing large teams in a large-scale transformation

  • Experience in delivering expert solutions and methodologies to existing and new client accounts

  • Running projects and managing teams; and delivery experience driving desired business outcomes, identifying gaps and omissions, and designing solutions

  • Bachelor's Degree from an accredited college/university

  • Experience with MMIS or Healthcare

Preferred Skills

  • Master's degree and/or professional certifications are advantageous

  • Proven SME (Subject Matter Expert) in industry or content

  • Demonstrated track record of successful ability to manage large and complex consulting engagements; including a role in managing and interfacing with senior level client executives

  • Ability to establish immediate credibility with clients and within the company; can build consensus and achieve goals through influence.

  • Excellent interpersonal/communication skills with professional staff, senior level executives and the community at large

  • Creative thinking and seeking innovative solutions to complex technical/business problems

Click HERE to apply

** Applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, now or in the future, for this position.

North Highland is a global management consulting firm known for helping clients solve their most complex challenges related to customer experience, performance improvement, technology and digital, and transformation. We add value and support our clients across the full spectrum of consulting, from strategy through delivery. We bring the big ideas, then we make them real. North Highland is an employee-owned firm, headquartered in Atlanta, GA, with more than 3,000 consultants worldwide and 60+ offices around the globe. The firm is a member of Cordence Worldwide (, a global management consulting alliance. For more information, visit and connect with us on LinkedIn, Twitter and Facebook.

North Highland is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.