Team Overview:

The Markets Operations Business Intelligence & Process Re-Engineering Team drives transformational change within Operations’ processes and functions through the combination of data analysis and optimum process design.

We partner closely with our Operations teams to design and deliver Target Operating Models through automation, leveraging both Low Code Solutions and Core Technology platforms.

Our goal is to deliver best in class re-engineering solutions to enable our Operations professionals to excel with client service excellence, robust risk management and continuous improvement.

Responsibilities:

• Utilize business intelligence tools and internal data to identify high value automation and process improvement opportunities

• Partner closely with Product Owners and end-users to define product roadmaps and ensure continuous improvement in solutions

• Partner with Ops and Low Code Automation Team to collate user requirements and translate into development. Ensure high standards by defining clear acceptance criteria and UAT plan

• Partner with Market Ops Teams to compile quantifiable business cases with tangible measures of success to drive project prioritization / sponsorship

• Ensure creation of project plan, stakeholder management plan, acceptance plan, and central project issue log

• Contribute to driving an innovative and continuous improvement culture within Market Operation

Qualifications/Must Have Skills:

• 3-5 years relevant experience

• Experience working with business intelligence tools (data/process mining, visualizations & dashboards, data modelling etc) and applying analysis to real world use cases

• Understanding of low code applications such RPA, Data Transformation Tools and Workflow Automation Platforms

• Technical understanding of core processes and business lines within Market Operations e.g. allocations, reconciliations, confirmations payment processing etc. Experience working in an Operations Line Role is highly beneficial.

• Track record of identifying and executing automation opportunities

• Business analysis experience

• Understanding of both agile and waterfall project execution

• Has the ability to operate with a limited level of direct supervision

• Highly organized and effective communicator

Education:

· Bachelor’s/University degree, Master’s degree preferred

Market Operations Organization Overview:

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global, and diverse Organization, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group, dedicated to overseeing the Organizational service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi.

Our Business Intelligence and Process Re-engineering group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization, and overall play a pivotal role in enabling us to transform to achieve our target operating model.

Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning.

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation.

We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry.

Job Family Group:

Operations - Core

Job Family:

Operations Project Management

Time Type:

Full time

Primary Location:

Tampa Florida United States

Primary Location Full Time Salary Range:

$87,280.00 - $130,920.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

May 28, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.