• Acquire and maintain proficiency in all Copeland products and services, particularly system design and operation.

• Provide application support to all OEMs, wholesalers and end users

• Provide technical support to customers, and respond to telephone and e-mail technical inquiries in a prompt, professional, and courteous manner.

• Visit sites as required to review systems and diagnose problems.

• Organize training material and conduct technical seminars on product application and installation in conjunction with local team and overseas visitors.

• Ensure that customers are aware of key points in all new applications. Verify that key points are understood and observed – prevent mis-applications.

• Analyse and study product and system performance data; suggest improvements that may lead to lower costs or a better performing system.

• Support field personnel and customers’ R&D projects (new product development, field studies)

Requirements and Attributes:

• University degree, or equivalent in Engineering, plus five (5) years air-conditioning and refrigeration (HVAC/R) industry experience

• Excellent hands-on technical knowledge of compressors including variable & fixed, system design, electrical systems including inverter driver, controllers and trouble shooting

• Good written and oral English skills

• Solid computer skills including MS Office, Internet software, E-mail, Windows

• Excellent spreadsheet knowledge required

• Excellent planning, organizing and prioritizing skills

• Attention to detail and an eye for errors

• Able to communicate with all levels within the organization

• Able to learn and work independently, whilst still working as an integral part of the team