Education / Experience / Background ● Bachelor's degree in a relevant field such as Computer Science, Information Systems, or Business Administration. ● Proven experience as a Business Analyst, preferably in web development or software implementation projects.

Knowledge / Skills / Abilities

● Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. ● Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. ● Solid understanding of software development methodologies, including Agile practices. ● Strong sense of work organization allowing quick review of features with a high level of attention to detail, ensuring documentation is complete and no functionality is overlooked ● Experience with Drupal or similar Content Management Systems (CMS) ● Good experience in using industry-standard design and work management tools such as Jira, Google Docs, Lucid Chart, etc... ● Knowledge of utility industry processes and customer portal solutions ● Ability to work independently and manage multiple priorities in a fast-paced environment. ● Strong leadership and mentoring skills, with the ability to guide and support junior team members. ● Experience in working with vendors (onshore and offshore)