Work Location:

1313 North Market Street

Hours:

40

Pay Details:

$68,640 - $112,320 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Enterprise Enabling Functions

Job Description:

The Sr Business Analyst plans, manages, leads and oversees the end-to-end delivery of requirements throughout the lifecycle of the project in alignment with the business and/or enterprise needs and strategies. Provides leadership and works collaboratively with stakeholders including business, technology and finance partners to support project benefits and changes to business processes, policies and systems across single or multiple Lines of Business (LOB).

This Sr Business Analyst position will support the US Credit Card business.

Depth & Scope:

• Leads Requirements Management / work packages for Tier 3-4, low to moderate risk and regulatory projects with multiple stakeholders and across multiple LOB

• Advanced to expert knowledge of business analysis, project delivery practices and standards across the project life-cycle

• Gains/acquires sound to advanced understanding of business and user interaction with technology throughout project delivery

• Works independently as the senior or lead business analyst and coaches and guides members within area of expertise

• Identifies and leads problem resolution for complex issues at all levels

• Contributes to the communication and change management activities across multiple stakeholders

Education & Experience:

• Undergraduate degree required

• Business Analysis Accreditation is an asset

• 5+ years related business analysis experience required

Preferred Qualifications:

• Relevant experience in the Credit Card industry

Customer Accountabilities:

• Leads a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience

• Analyzes impacts to customers, stakeholders, employees, process, technology solutions to achieve business results

• Understands and clarifies work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach

• Provides recommendations and direction based on the end to end customer experience when making decisions

• Leads and owns the project deliverables related to business requirements to meet the needs of the customer, employee, and business

• Assesses and ensures that customer and employee experience / stakeholder impacts are appropriately managed

• Engages appropriate stakeholders to identify and manage required outcomes of projects for the business

• Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project

• Responds to inquiries and escalate concerns from stakeholders and partners at all levels in the organization

• Identifies and leads problem resolution to ensure customer needs are met

• Contributes to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)

• Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements

• Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution

Shareholder Accountabilities:

• Leads requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels

• Provides leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions

• Identifies scope changes and complete analysis to determine impact to project benefits and risks

• Facilitates and follows a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline

• Identifies, documents and validates current state processes and work with the business and stakeholders to design the desired future state

• Establishes and maintains full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met

• Collaborates with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met

• Ensures project issues and concerns are addressed for clear articulation of business requirements (e.g. Business Systems Analyst)

• Proactively identifies and tracks requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements. Align decisions to TDs risk appetite

• Develops mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates

• Contributes to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution

• Adheres to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines

• Contributes to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions

• Owns and completes relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities

• Takes ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate

• Assesses project change requests and their impacts on requirements, checking for alignment to project benefits at all phases

• Develops efficient and effective solutions through analytical problem solving

• Supports implementation / post implementation activities as defined in the project plan

• Owns the delivery of high level requirements that drives successful cost estimation for the project and requirements changes due to any project change requests

• Forecasts, defines and manages the requirements effort including cost and timeline

• Supports the Request for Information (RFI) or Request for Proposal (RFP) with vendors if required

• Contributes to the development of the seed funding request by ensuring project scope and benefits are clearly articulated and risks are identified

• Identifies risks or issues with technology solution or design which may impact realization of project benefits and provide guidance and support to stakeholders in making good decisions to pro-actively resolve or mitigate potential risks/delays to the project

• Ensures accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project

• Critiques and analyzes requirement change requests to challenge impact to original business need as defined by project charter

• Solidifies business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case

• Delivers detailed level requirements to support downstream estimates and delivery of business case anchored to business requirements

• May contribute with business owner to define measures of success as defined in the project charter

Employee Accountabilities:

• Contributes to team development of skills and capability through mentorship of junior/peer Business Analysts by sharing knowledge and experiences, leveraging best practices

• Continuously enhances knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices

• Leads, motivates and develops relationships with the business, stakeholders, and technology partners to develop productive working relationships

• Engages, enables and leads stakeholders to agreement /consensus on the business requirements

• Prioritizes and manages work load and capacity to deliver on project milestone dates

• Participates in regular coaching and performance review sessions, employee surveys and action plans

• Owns development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals

• Fosters a collaborative team environment by participating in team meetings and reward & recognition programs

• Supports, mentors and provides guidance to junior level Business Analysts and peers

• Contributes to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.